Business Admininistator (Level 3) Apprenticeship

Mail Boxes ETC (Cambridge)

CAMBRIDGE (CB1 1AH)

Closes on Saturday 20 December 2025

Posted on 3 November 2025

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Summary

Apprienticeship provides the applicant to learn holistic operations of running a logstics, shipping and packaging shop. The applicant will interact with customers and stakeholders and understand the entire nature of current operations. Applicant will have exporsure to business growth routes and understand future direction of business operations.

• Wage:

  £11,778 to £19,047.60, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

  The wage will start off at national minimum wage for the apprentice but we anticipate as the business is forecasted to grow the apprenticeship wage will increase along with the business growth and completing training memorandum.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9.00am to 5.00pm, may work saturdays (upon agreement with shop managment).

  30 hours a week

• Start date:

  Monday 5 January 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide front-of-house customer service, greeting customers and understanding their needs.

• Assist with administrative duties, including managing emails, phone calls, and booking systems.

• Support the preparation and processing of shipments (UK and international courier services).
• Help manage printing, copying, and design orders — from customer enquiry to completion.
  
  
• Maintain and update customer records, databases, and digital filing systems.
  
  
• Prepare invoices, process payments, and support stock control and ordering.
• Produce reports, quotations, and other business documentation.
  
  
• Assist with marketing and promotional activities, including social media updates and in-store displays.
  
  
• Ensure compliance with data protection, health & safety, and company procedures.
  
  
• Contribute ideas to improve operational efficiency and customer satisfaction.
  
  
• General cleaning of shop including opening and closing of premises.

Where you'll work

23 KING STREET
CAMBRIDGE
CB1 1AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative

Other requirements

N/A

About this employer

MBE Cambridge has Mailboxes Rental and Virtual Address services. Get a Virtual office address in the centre of Cambridge. A facility with far more service than a conventional PO Box. Courier & Parcel Sending. A central Cambridge base to walk in and send parcels via FedEx, UPS, Parcelforce and DHL courier services. Customers can send express items and large parcels worldwide, fully tracked. Pick up & packing service available. Printing, Design, Large Format where we also have a Print and Copy shop with a walk in printing service for digital files or copying. Graphic design is available to make customer ideas print ready.

https://www.mbe.co.uk/cambridge?utm_source=GMB&utm_medium=GoogleOrganic&utm_campaign=GMBCambridge (opens in new tab)

Company benefits

• Opportunities for progression to a permanent role after completion • Staff discounts on Mail Boxes ETC services (printing, packing, shipping etc.)

After this apprenticeship

• Opportunities for progression to a permanent role after completion (such as Business administartor for MBE Cambridge)

Ask a question

The contact for this apprenticeship is:

Mail Boxes ETC (Cambridge)

Ian Kibukamusoke

info@mbecambridge.com

07495770946

The reference code for this apprenticeship is VAC1000349269.

Apply now

Closes on Saturday 20 December 2025

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