IT Services Apprentice Technical Specialist

Leicestershire County Council

Leicestershire (LE3 8RA)

Closes in 26 days (Sunday 30 November 2025)

Posted on 3 November 2025

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Summary

As an Apprentice with I&T, you will have a fantastic opportunity to study and learn in a fast paced environment.

Wage

£24,423 a year

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The role is currently graded at £24,423 to £25,590

Training course
Business administrator (level 3)
Hours
Based on Monday to Friday 9.00am - 5.00pm, to be confirmed at recruitment.

37 hours a week

Start date

Monday 5 January 2026

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include

  • The processing of IT access requests
  • Performing a triage role on incoming requests,
  • Processing simple 1st line calls to a resolution for IT business systems

Where you'll work

County Hall
Glenfield
Leicester
Leicestershire
LE3 8RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEICESTERSHIRE COUNTY COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade A* to C or 9 - 4)
  • Mathematics (grade A* to C or 9 - 4)
  • other subjects, 3 as a minimum (grade A* to C or 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Flexible and innovative
  • Positive approach
  • Good telephone manner

About this employer

As one of Leicestershire’s largest employers, we’re always striving to recruit high-quality, talented and committed staff.

https://www.leicestershire.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • There are opportunities to progress both within the recruiting team and the wider County Council workforce

Ask a question

The contact for this apprenticeship is:

LEICESTERSHIRE COUNTY COUNCIL

James Blanchard

James.Blanchard@leics.gov.uk

0116 305 4157

The reference code for this apprenticeship is VAC1000349170.

Apply now

Closes in 26 days (Sunday 30 November 2025)

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