Administrative Assistant Apprentice
Leicestershire County Council
Leicestershire (LE3 8RA)
Closes in 13 days (Sunday 16 November 2025)
Posted on 31 October 2025
Contents
Summary
Are you looking for a career in Local Government and have an interest in Environment and Transport? If so, this exciting opportunity may be for you. Join our busy team as a Business Support Apprentice, learning a range of tasks supporting the Environment and Transport Department.
- Wage
-
£25,191 a year
Check minimum wage rates (opens in new tab)
The post is currently graded at £25,191 - £25,590 per annum.
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9am to 5pm, to be confirmed.
37 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Be responsible as the duty desk person, managing emails, calls and supporting colleagues in the team with tasks.
- Open, sort and distribute incoming and outgoing post
- General office duties such as photocopying, word processing, data input and using a range of equipment such as plotters, scanners, and laminators.
- Be efficient in using Microsoft Office packages, Word, Excel, Outlook and search engines.
- Assist with arranging meetings and taking notes at informal meetings
- Be able to process various documents (eg, Timesheets, invoices, orders and letters ensuring accuracy.)
- Resolving routine enquiries.
Where you'll work
County Hall
Glenfield
Leicester
Leicestershire
LE3 8RA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEICESTERSHIRE COUNTY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 9 - 4 (or equivalent))
- Mathematics (grade Grade 9 - 4 (or equivalent))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Telephone call handling
About this employer
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Progression opportunities within the business support team.
Ask a question
The contact for this apprenticeship is:
LEICESTERSHIRE COUNTY COUNCIL
The reference code for this apprenticeship is VAC1000349024.
Apply now
Closes in 13 days (Sunday 16 November 2025)
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