Customer Service Apprentice
CMO SUPERSTORES LIMITED
Plymouth (PL5 3LX)
Closes in 14 days (Friday 14 November 2025 at 11:59pm)
Posted on 30 October 2025
Contents
Summary
CMO SUPERSTORES is a lively, modern business and is growing really fast, thanks to the unique business model and an amazing team all focused on delivering for the customer. You can trust CMO to challenge you. You can trust CMO to reward you. You help drive the customers’ success. At CMO we are all team players. CMO is a close community.
- Wage
-
£13,500 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Normal hours of work are 67.5 hours per fortnight (based on an alternating pattern of 37.50 hours per week, and 30 hours the next week), worked Monday to Friday 9.00am to 5.00 pm with a 30-minute unpaid break each day.
33 hours 45 minutes a week
- Start date
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Thursday 27 November 2025
- Duration
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1 year
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Act as first point of contact for the Company, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate
- Liaising with suppliers, as required, to work through customer issues
- Entering accurate notes into a database, including dates for follow up calls
- Develop and retain product knowledge by attending supplier training events
- Escalate customer issues to the Supervisor
- Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
- Work collaboratively by sharing ideas, knowledge and resources
Where you'll work
Unit 10
6 Burrington Road
Plymouth
PL5 3LX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE PLYMOUTH
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Remote delivery learning in the workplace with once a month college attendance for a workshop
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 / C)
- Maths (grade 4 / C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Good telephone manner
- Computer literate
- Standard of written English
- Standard of spoken English
- Communicates effectively
- Trustworthy and reliable
About this employer
The UK’s leading E-commerce retailer selling building materials to homeowners and the trades nationwide – now part of Lords Group Trading Plc. CMO is revolutionising the shopping experience of homeowners and tradespeople through disrupting a predominantly offline market with a digital first proposition and market leading product choice, supported by helpful customer solutions and technical product expertise. CMO has established trusted partnerships with manufacturers and supply partners across the UK with an asset-light business model with the majority of products drop-shipped directly from the manufacturers to its customers. VISION We will be the destination of choice for anyone building or improving homes in the UK MISSION Our mission is to give our customers the confidence they need to build and improve homes through our USP of: --The widest range No limitations on stock holding Catalogue drives deep category authority Agility in launching to market --Specialist expertise Category leading share of service Highly trained product specialists driving c.40% revenue Providing full vertical support for our suppliers --Helpful customer solutions Bespoke technology IP Weekly development cycle Low cost of maintenance versus off-the-shelf platforms PROMISE Good Builds start with our SUPERstores.
https://www.cmosuperstores.co.uk/ (opens in new tab)
Company benefits
- Only work 9 days in a fortnight - Employee Assistance Programme - BHN Extras discount scheme - Free on-site parking - Company events
After this apprenticeship
- For the right candidate a permanent position will be available after the apprenticeship
Ask a question
The contact for this apprenticeship is:
CITY COLLEGE PLYMOUTH
The reference code for this apprenticeship is VAC1000348775.
Apply now
Closes in 14 days (Friday 14 November 2025 at 11:59pm)
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