Service Delivery Administration Apprentice

Motormax

Lichfield (WS14 0SB)

Closes in 19 days (Monday 24 November 2025 at 11:59pm)

Posted on 5 November 2025

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Summary

Motormax is seeking an enthusiastic Business Administration Apprentice to support the Service Delivery Manager in delivering connected hardware and software solutions to clients. You’ll work closely with internal teams, Production, Engineering, Tech Support, and external partners to ensure efficient, high-quality service delivery.

Wage

£14,000 a year

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Minimum salary for their age

Training course
Business administrator (level 3)
Hours
Monday to Friday 9am - 5pm 1 hour breaks

35 hours a week

Start date

Monday 1 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice, you’ll support the Service Delivery Manager with tasks such as:

  • Managing the end-to-end delivery of the Motormax camera platform and telematics integrations across customer environments.
  • Acting as the main delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support.
  • Defining project scope, deliverables, and success criteria, creating detailed project plans, and ensuring milestones are achieved.
  • Coordinating with supply chain, technical teams, and installers to manage stock, hardware setup, and on-site deployments.
  • Identifying and mitigating delivery risks through proactive planning and escalation.
  • Monitoring ongoing deployments, tracking progress against SLAs and KPIs.
  • Organising regular check-ins, stakeholder updates, and delivery reviews.
  • Supporting continuous improvement by enhancing delivery processes, documentation, and tools to enable scalable growth.

Where you'll work

Shenstone Business Park, Lynn Lane
Shenstone
Lichfield
WS14 0SB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 9-4 minimum)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

With a shared passion for product innovation and vehicle adaptations, brothers James and Jonathan Haycock established their company in 1996. Specialising in the installation of vehicle electronics, the business grew rapidly as they continually built up their operations throughout the UK. As the company grew, Motormax began to identify requirements in the market which weren’t being met. Many product suppliers/manufacturers took a ‘one size fits all’ approach, not fully appreciating the need for bespoke solutions which met the requirements of the UK’s largest fleets. With extensive industry knowledge and insight, the business took the strategic decision to not only provide an installation service, but to design and manufacture exclusive products. In 2010, Motormax was established and the business has never looked back. Motormax is fully committed to a continual new product development programme and are proud to be known as industry innovators. Working tirelessly, the company strives to anticipate social and legislative change, planning for years ahead to ensure our customers fleets are equipped with state-of-the-art technology. Through the dedication and commitment to developing pioneering road safety solutions, the company has seen significant success and growth. Motormax is now one of the UK’s leaders in vehicle safety solutions, making a substantial impact on improving road safety.

https://motormax.co.uk/ (opens in new tab)

Company benefits

Train Station near the company Recognition Awards

After this apprenticeship

Upon successful completion of the apprenticeship, there will be a full-time position available with the opportunity to become a fully qualified project manager.

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Aimee

aimeen@in-comm.co.uk

The reference code for this apprenticeship is VAC1000348752.

Apply now

Closes in 19 days (Monday 24 November 2025 at 11:59pm)

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