Customer Service Apprentice Practitioner

Ashorne Hill Management College

WARWICKSHIRE (CV33 9QW)

Closes in 31 days (Sunday 30 November 2025 at 11:59pm)

Posted on 28 October 2025

Print

Contents

Summary

Multi-Departmental Assistants to deliver exceptional service across our venue. Involves supporting F&B operations, housekeeping, front-of-house services, outdoor maintenance, and admin functions. You'll play a vital part in ensuring guests receive a consistently high-quality experience while maintaining our facilities to the highest standards.

Wage

£17,272.32 a year

Check minimum wage rates (opens in new tab)

Annual Salary Review

Training course
Customer service practitioner (level 2)
Hours
Working 4 over 7 days, flexible to cover a range of shifts between hours of 7:00am - 00:00pm depending on department/ role covering. Flexibility to work weekends and evenings.

32 hours a week

Start date

Monday 1 December 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reception & Customer Support.  

  • Provide efficient, courteous and professional check-in and check-out services
  • Assist in the setup and breakdown of event spaces, meeting rooms, and syndicate areas
  • Greet and assist clients and trainers, confirming event requirements and room setups
  • Operate the telephone system, directing calls and supporting internal communication
  • Handle guest inquiries, resolve complaints, or escalate appropriately for service recovery
  • Provide proactive support to guests across all touchpoints, including reception, events, and dining
  • Maintain a welcoming and organised environment in all public-facing areas and represent the venue positively

Food & Beverage Operations

  • Assist in delivering all aspects of food and beverage service (restaurant, bar, boost bar, coffee stations & kitchen portering)
  • Ensure cleanliness and hygiene of all catering outlets
  • Support health and safety procedures during service
  • Follow uniform guidelines and uphold presentation standards

Housekeeping Duties

  • Clean and maintain guest rooms and public areas to the expected standards
  • Perform deep cleaning tasks such as carpet shampooing and stain removal
  • Restock linen, towels, toiletries, and report discrepancies to the Line Manager
  • Assist with laundry sorting and stock rotation

Where you'll work

ASHORNE HILL
NR LEAMINGTON SPA
WARWICKSHIRE
CV33 9QW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HIT TRAINING LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will take place at Ashorne Hill no requirement to travel elsewhere, learning will be a blended approach of face 2 face and some zoom teaching sessions. You'll also have access to a learning platform to access teaching sessions and resources. 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Organisation skills
  • Customer care skills
  • Team working
  • Creative
  • Initiative

Other requirements

Must be aged 18+ as will involve working on the bar and the sale of alcohol. • Previous experience in hospitality, customer service, or facilities support preferred • Strong interpersonal and communication skills • Attention to detail and high standards of cleanliness and presentation • Ability to work proactively, independently, and collaboratively across departments • Flexible approach to work and willingness to support varied operational needs

About this employer

Corporate management training provider and learning conference centre

https://ashornehill.co.uk/ (opens in new tab)

Company benefits

Free use of Leisure facilities. Free hot meal during shift. Employee Discounts and Benefit Platform. Free Car Parking. Mental Health First Aiders Referral Scheme Paid Volunteering Day

After this apprenticeship

Progression from this apprenticeship could be into a Hospitality Management position or wider industry roles.

Ask a question

The contact for this apprenticeship is:

Ashorne Hill Management College

Katie phillips

katie.phillips@ashornehill.co.uk

The reference code for this apprenticeship is VAC1000348626.

Apply now

Closes in 31 days (Sunday 30 November 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.