Business Administration Support Apprentice
Future Sense Travel Services
Newbury (RG14 5AA)
Closes in 25 days (Monday 24 November 2025 at 11:59pm)
Posted on 28 October 2025
Contents
Summary
Join a friendly team in providing administration support to the Office Manager, ensuring the smooth day-to-day running of the busy office, who organise gap years and educational experiences. You will be trained and mentored to develop essential workplace skills, and contribute to creating an organised, professional, and welcoming work environment.
- Wage
-
£21,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9.00am to 5.30pm.
37 hours 30 minutes a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties:
- Assist the Office Manager and provide administrative and operational support, ensuring the smooth day-to-day running of the office.
- Undertake general administrative tasks such as answering phones, handling incoming and outgoing post.
- Help maintain a clean, organised, and professional office environment.
- Ensure the office is fully stocked with essentials such as tea, coffee, milk, water, office stationery, etc.
- Manage and schedule DHL pickups and deliveries.
- Oversee inventory of office supplies & merchandise ensuring stock is
replenished as needed and records kept up to date. - Support the coordination of meetings, appointments, and office events.
- Manage the Moonpig account: maintain records, set up reminders for staff birthdays, and issue e-birthday cards to all employees.
- Support the maintenance of the internal HR system, by keeping staff information and records up to date, uploading documents, setting up reminders, etc
- Maintain and update organisation structure, including “Meet the Team” link on Canva.
- Assist with onboarding and offboarding processes for new and departing employees.
- Monitor staff expense submissions, send reminders to the LMs, and follow up where necessary.
- Act as a friendly first point of contact for staff and visitors, providing assistance as required.
Financial Management:
Provide support in tracking staff expenses and ensuring timely approvals and submissions.
Relationship Management:
Establishes and maintains professional relationships with suppliers, service providers, and colleagues to ensure efficient office operations.
Business Development and Forward Planning:
- Identifies ways to reduce business costs and improve business efficiency.
- Contribute to maintaining an efficient and supportive workplace culture.
Where you'll work
The Old Town Hall
Market Place
Newbury
RG14 5AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST BERKSHIRE TRAINING CONSORTIUM
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place once a month at WBTC offices in Newbury. The apprentice has a seperate monthly 1-1 training and review meeting with their Training Consultant.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or C)
- Maths (grade 4 or C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Flexible
- Good written English
- Eager to learn
- Adaptable
About this employer
FutureSense has been arranging specialist educational experiences and programmes since 2001, delivering successful programmes for numerous HE and FE educational institutions from across the UK as well as from Australia. Over the years we have facilitated programmes for almost 10,000 learners and have a network of partners in each country to manage logistics and project delivery.
After this apprenticeship
Ongoing training and development are encouraged and supported.
Ask a question
The contact for this apprenticeship is:
WEST BERKSHIRE TRAINING CONSORTIUM
Rachel Eaves
rachel@wbtc-uk.com
07922 426414
The reference code for this apprenticeship is VAC1000348546.
Apply now
Closes in 25 days (Monday 24 November 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.