IT Infrastructure & Support Apprentice
ROCKET COMPUTER SERVICES LTD
Portsmouth (PO1 2NZ)
Closes on Sunday 30 November 2025
Posted on 20 October 2025
Contents
Summary
PETA are proud to be working with Rocket Computer Services Ltd. If you want to move forward with your IT career, each day to be different than the previous one and to learn every IT aspect, then this is the right place. This role is an excellent opportunity for an aspiring IT Support Engineer to learn new skills and progress within the IT field.
- Wage
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£18,000 a year
Check minimum wage rates (opens in new tab)
Starting salary £18,000.00 with the scope to increase and dependent on candidate experience.
- Training course
- Information communications technician (level 3)
- Hours
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Monday -Thursday 08:00 - 15:30; Friday 08:00 - 14:30 (30 minutes lunch).
34 hours a week
- Start date
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Monday 8 December 2025
- Duration
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1 year 10 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is a fantastic first step towards working in IT support with local schools and businesses. You will be part of a flexible and friendly team where you will learn a vast range of support requirements and technologies.
What will my new role involve? Joining the team as an IT infrastructure apprentice, you will learn:
- Install and maintain computer hardware, laptops, audio/visual equipment and peripherals
- Routine administration, including data backups and Active Directory maintenance
- Software installation, maintenance and upgrading in line with rocket development policy
- Server Network / Cloud Based Infrastructure support
- Administration and development of Internet, Intranet, Extranet, and E-mail systems, including learning platforms and websites
- To keep abreast of technological developments and encourage the use of ICT at all levels
- To support staff and students with the set-up and preparation of ICT equipment around clients
Where you'll work
St Jude S C of E Primary School
Nicholas Street
Portsmouth
PO1 2NZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PETA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Rocket Computer Services team combined with 25 days of off-the-job training at the PETA training centre in Cosham.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Initiative
- Good communication skills
- Personable and friendly
- Polite
- Strong customer service skills
- MS Office knowledge
- Genuine interest in ICT
- Pass enhanced DBS check
- Full UK driving licence
- Manage own workload
Other requirements
Be able to pass an enhanced DBS check. Drivers licence will be a requirement due to the nature of the role – visiting client sites.
About this employer
Rocket Computer Services Ltd are an established IT Support Company committed to providing high quality support across Portsmouth and Hampshire. We pride ourselves on our professional and friendly approach in meeting the needs of our clients. We offer a variety of bespoke support packages across the business and education sectors, creating more time for your staff to do the work they need to do while we take on your technical issues.
https://rocketpeople.co.uk/ (opens in new tab)
Company benefits
20 days holiday plus bank holidays. Bonus scheme and staff socials. Joining a relaxed and friendly team. Progression opportunity.
After this apprenticeship
Progression opportunities are offered for the successful candidate upon completion of their apprenticeship and integration with the team.
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC1000347376.
Apply now
Closes on Sunday 30 November 2025
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