Apprentice Cruise Sales Consultant
FRED. OLSEN CRUISE LINES LIMITED
Ipswich (IP1 5LL)
Closes in 17 days (Sunday 9 November 2025)
Posted on 17 October 2025
Contents
Summary
We are excited to be strengthening our Reservations team with an Apprentice Cruise Sales Consultant in our Ipswich Head Office. You will have the satisfaction of booking our customers onto fabulous sailings, upselling our products but, most importantly, providing a fantastic service from the start of an enquiry right up until a booking has been made.
- Wage
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£17,000 a year
Check minimum wage rates (opens in new tab)
Due to the nature of this role, commission will be rewarded based on performance.
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday – Friday and every other Saturday. A day off in the week will be rewarded when a Saturday is worked.
35 hours a week
- Start date
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Monday 17 November 2025
- Duration
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1 year 3 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The day-to-day duties for this role include:
- Dealing with customer enquiries and reservations in a polite and professional manner.
- Building and maintaining your own knowledge library on rates, prices and terms of business.
- Effectively promoting all relevant Fred. Olsen products to customers.
- Confirming bookings and upselling all relevant products.
- Selling the Fred. Olsen products and brand to customers.
Where you'll work
Fred Olsen Limited
Fred Olsen House
42 White House Road
Ipswich
IP1 5LL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLUE SKY ASSESSING & CONSULTANCY LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The successful candidate will work towards the Customer Service Practitioner Level 2 qualification, which has an estimated course duration of 15 months. This will be a work-based Apprenticeship. Therefore, there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
About this employer
At Fred. Olsen Cruise Lines, we believe a cruise is different to a holiday. A cruise is about the joy of the journey, as well as the destinations you visit, and exploring the world from the wonderful vantage point of the ship and the sea. We plan our cruises differently. Our team of Journey Planners change our itineraries every year - unlike some other cruise lines who always sail the same routes. We also put as much time into planning scenic cruising on every sailing as we do in choosing the destinations themselves. As a result, we have won Cruise Critic’s award for best itineraries 5 years in a row. Our smaller-sized ships have been elegantly designed and they all look and feel like ships with wide open deck spaces as well as lounges and restaurants which have been meticulously planned to ensure you have a wonderful experience. The smaller size of our ships also allows us access to more interesting places, such as Norway’s lesser known Fjords. It also means we can dock in the heart of some of the world’s most fascinating cities. With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.
https://www.fredolsencruises.com/ (opens in new tab)
Company benefits
Fred. Olsen offers a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business.
Ask a question
The contact for this apprenticeship is:
FRED. OLSEN CRUISE LINES LIMITED
Molly Bergdahl
molly.bergdahl@fredolsen.co.uk
07442368880
The reference code for this apprenticeship is VAC1000347202.
Apply now
Closes in 17 days (Sunday 9 November 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.