Customer Service Apprentice

JOHN WINTER & CO LTD

Halifax (HX2 7DP)

Closes in 5 days (Friday 31 October 2025)

Posted on 14 October 2025

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Summary

The Customer Service Apprentice will support the sales and operations teams in delivering excellent service to customers. This role is designed to provide hands-on training and experience in all aspects of customer service, from handling enquiries and processing orders to supporting sales initiatives.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday- Friday 8.30am- 5pm 30 minute lunch break

40 hours a week

Start date

Saturday 1 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Customer Support & Enquiries:

  • Act as a first point of contact for customers via phone, email, and live chat
  • Handle general enquiries, providing accurate and timely responses
  • Escalate complex issues to senior team members where necessary
  • Maintain a professional and helpful approach at all times

Order Processing & Administration:

  • Support the processing of sales orders and customer requests
  • Assist with updating customer records in the CRM system
  • Ensure accurate data entry for customer and order information
  • Help track and monitor order progress, liaising with operations when required

Sales & Service Support:

  • Work with the sales team to prepare quotes, order confirmations, and customer communications
  • Assist in identifying opportunities to improve the customer journey
  • Support promotional campaigns and follow-up activities under guidance

Learning & Development:

  • Undertake formal apprenticeship training in customer service
  • Apply learning to day-to-day tasks and share progress with line manager
  • Participate in coaching, mentoring, and shadowing of experienced team members

Teamwork & Collaboration:

  • Work closely with customer service colleagues, sales representatives, and other departments
  • Attend team meetings and contribute to discussions on service improvements
  • Support internal projects and initiatives that enhance customer satisfaction
  • Success Measures (KPIs)
  • Completion of apprenticeship modules and milestones
  • Positive feedback from customers and colleagues
  • Accuracy and timeliness of order processing
  • Contribution to improving customer satisfaction scores
  • Demonstrated growth in confidence, skills, and responsibility

Where you'll work

Washer Lane
Halifax
HX2 7DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CALDERDALE COLLEGE

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade A-C)
  • IT (grade A-C)
  • Maths (grade A-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Team working
  • Initiative

About this employer

John Winter & Co Ltd is a trusted supplier of specialist materials and solutions across multiple industries, including the dental sector. With a strong reputation for innovation, quality, and customer service, we provide customers with products that enhance efficiency, reliability, and value. Our team is committed to building long-term relationships with customers and ensuring excellent service standards.

After this apprenticeship

  • Permanent position
  • Training at higher levels

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Shannon Ingham

Shannon.Ingham@calderdale.ac.uk

The reference code for this apprenticeship is VAC1000346386.

Apply now

Closes in 5 days (Friday 31 October 2025)

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