Food and Beverage Team Member Apprentice
MISSION CAFE LIMITED
Colchester (CO4 3ZQ)
Closes in 18 days (Monday 17 November 2025)
Posted on 23 October 2025
Contents
Summary
As a Barista at Mission Café, you will play a key role in both customer experience and the café’s growth. This involves working closely with the Directors to set goals, promote brand awareness, and contribute to the café’s community. You will be responsible for welcoming customers and providing excellent service.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Part of the Pension Scheme, 20% off for staff in store.
- Training course
- Food and beverage team member (level 2)
- Hours
-
Monday 9am - 4pm. Tuesday to Friday 10am - 3pm. With a 30-minute break each day.
30 hours a week
- Start date
-
Monday 24 November 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Day-to-day duties include:
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Promoting coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies by explaining differences in coffee beans and coffee preparation machines, and demonstrating how brewing equipment operates.
- Preparing and serving a variety of coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, filter, flat white, latte, and cappuccino.
- Preparing, selling and serving pastries and cookies.
- Generating revenues by attracting new customers; defining new and expanded services and products.
- Cleaning work, bar and dining areas, emptying rubbish, and sanitising equipment and utensils.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
Where you'll work
Innovation Centre, Knowledge Gateway
Boundary Road
Colchester
CO4 3ZQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
COLCHESTER INSTITUTE
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
- The apprentice will be working towards the Level 2 Food and Beverage Team Member Apprenticeship Standard
- No formal college attendance required
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Prior achievement of health and safety qualification would be desirable, but not mandatory. Please also note that catering off-site will sometimes be necessary.
About this employer
Mission Café is a young but aspiring and passionate company, on a mission for providing quality products. Mission Café Limited is located in the Innovation Centre at the heart of the University of Essex. Since its inception in June 2019, it has employed 67 individuals, full time and part time, from 16 different nationalities. At Mission Café we have three core pillars that we never compromise: 1- Quality (of food and service), 2- Sustainability (ethical approach, local suppliers, compostable cups and food boxes, cans and glass) 3- Diversity (of food, coffee and staff).
After this apprenticeship
The apprentice could progress into becoming a qualified Food and Beverage team member and could become a chef.
Ask a question
The contact for this apprenticeship is:
COLCHESTER INSTITUTE
Colchester Institute - Apprenticeships Team
ci.apprenticeships@colchester.ac.uk
01206712043
The reference code for this apprenticeship is VAC1000345990.
Apply now
Closes in 18 days (Monday 17 November 2025)
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