Patient Services Administration Apprentice
Castle Donington Surgery
DERBY (DE74 2LB)
Closes in 30 days (Sunday 9 November 2025 at 11:59pm)
Posted on 10 October 2025
Contents
Summary
Join Castle Donington Surgery as a Patient Services Administration Apprentice! Support patients at reception, manage appointments, and develop key admin skills in a fast-paced GP environment. Earn while you learn and kickstart a rewarding career in healthcare.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between the hours of 8.30am - 6:30pm, rota's advised in advance.
37 hours 30 minutes a week
- Start date
-
Monday 10 November 2025
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering the phone
- Booking appointments
- Answering queries or signposting to the correct place
- Processing NHS mail, including post in and out, electronic letters and emails
- Reception duties including: greeting patients, answering the phone and keeping the reception area tidy
- Helping with patient records movement
Where you'll work
53 BOROUGH STREET
CASTLE DONINGTON
DERBY
DE74 2LB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be
expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Other requirements
You will be required to pass a Disclosure and Barring Service (DBS) check. A form of independent transport, as public transport links are limited. At least 1 years previous employment in a public facing role would be advantageous as this is a key skill for working within a GP Surgery
About this employer
Castle Donington Surgery is a well-established, medium-sized GP practice located at the intersection of Derbyshire, Leicestershire, and Nottinghamshire. Serving a patient population of approximately 10,400, the surgery plays a vital role in delivering high-quality primary care services to the local community. We pride ourselves on being a friendly, supportive, and forward-thinking practice, with a strong emphasis on teamwork, patient care, and continuous improvement. Our multidisciplinary team includes: 4 GP Partners and 3 Salaried GPs Practice Nurses, HCAs, and Pharmacists Additional PCN staff such as a Nursing Associate, First Contact Physiotherapist, Emergency Care Practitioner, Care Coordinator, Mental Health Practitioner, and Social Prescribing Link Workers As a training practice, we support GP registrars and medical students from Nottingham University, fostering a culture of learning and professional development. We are committed to innovation and sustainability, actively participating in Greener Practice initiatives, and have been recognised as a CQC-rated “Good” practice. We also use the SystmOne clinical system to manage patient records and care efficiently. For those joining us in an administrative capacity, including apprentices, you’ll be part of a strong management and support structure that values your contribution and encourages growth. You’ll gain hands-on experience in a dynamic healthcare setting, supporting both clinical and non-clinical teams, and helping ensure smooth day-to-day operations. Castle Donington Surgery is not just a place to work—it’s a place to grow, contribute meaningfully, and be part of a team that genuinely cares about its patients and staff.
After this apprenticeship
- Administration in general practice
- Will complete our suite of electronic training modules
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
The reference code for this apprenticeship is VAC1000345808.
Apply now
Closes in 30 days (Sunday 9 November 2025 at 11:59pm)
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