Apprentice Front of House/Supervisor

RIVERDALE HALL HOTEL LTD

NORTHUMBERLAND (NE48 2JT)

Closes in 16 days (Friday 24 October 2025)

Posted on 7 October 2025


Summary

Exciting opportunity for a front of house/ supervisor apprentice to create positively memorable dining experiences for our guests by serving customers to a consistently outstanding standard.

Wage

£13,348.40 to £21,587.28, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Food and beverage team member (level 2)
Hours
34 Hours 5 days out of 7 some splits shifts.

34 hours a week

Start date

Monday 3 November 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A great chance to start your career in hospitality has become available at Riverdale Hall Hotel. You’ll work alongside a team of passionate individuals with many years of experience; you will be allocated a workplace mentor to help support you in the workplace.

 You will be working within our restaurant, covering all aspects of serving:

  • Greet customers and seat them at the table
  • Setting up tables
  • Delivering food to tables
  • Serving drinks
  • Cash handling, putting orders through the till
  • Cleaning tables
  • As the role progresses, you will learn the hotel booking system, taking bookings and checking guests in

To become an apprentice, you must:

  • Be 16 or over
  • Not already be in full-time education

As an apprentice you’ll:

  • Complete an apprenticeship standard
  • Have regular one-to-one sessions with a dedicated trainer either remotely or through visits to your workplace
  • Learn and train for a specific job
  • Get paid and receive holiday leave
  • Get hands-on experience in a real job
  • Study for at least 20% of your working hours
  • Complete assessments during and at the end of your apprenticeship
  • Be on a career path with lots of future potential

 

Where you'll work

BELLINGHAM
HEXHAM
NORTHUMBERLAND
NE48 2JT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INSPIRO LEARNING LIMITED

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Number skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

Riverdale Hall Hotel is often considered more of a retreat for relaxing and unwinding or for more energetic activities if so inclined, with so much to do on site and close by. Built in 1886 as a Victorian Mansion, we have retained all of the original charm and character whilst converting it into a luxury, modern country house hotel with 28 individually decorated bedrooms, indoor heated pool and sauna.

https://www.riverdalehallhotel.co.uk/ (opens in new tab)

After this apprenticeship

If the apprenticeship is successfully completed there may be an opportunity for permanent employment within the hotel.

Ask a question

The contact for this apprenticeship is:

INSPIRO LEARNING LIMITED

Debbie Pennington

debbie.pennington@inspirolearning.co.uk

0116 504 0275

The reference code for this apprenticeship is VAC1000345364.

Apply now

Closes in 16 days (Friday 24 October 2025)

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