Kia Service/Parts Advisor Apprentice - Redditch
Thomas Startin Junr Ltd
Worcestershire (B98 0SD)
Closes in 16 days (Friday 24 October 2025 at 11:59pm)
Posted on 6 October 2025
Contents
Summary
All Kia Apprenticeships are nationally recognised. In addition, apprentices will be provided with the opportunity to achieve additional recognised qualifications that support apprentices' career development, allowing them to be recognised and accredited Kia Dealer employees. With industry-leading success rates, now is a great time to join us!
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.
40 hours a week
- Start date
-
Monday 27 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
- Customer contact and experience
- Taking customer bookings and scheduling services and repairs
- Communicating the customer's work and faults to the vehicle technicians
- Handling customer complaints
- Advice and guidance for vehicle care and warranty retention and warranty claims
- Taking orders from customers, both face-to-face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices
- Advise on accessories and modifications
- Warranty claims and returns
Where you'll work
Farmoor Lane
Coventry Highway
Redditch
Worcestershire
B98 0SD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLNET LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
- Professional development
- Delivering a quality business-focused service
- Teamwork
- Cultural and environmental awareness
- Communication and influencing skills
- Delivering customer excellence
- Handling customer complaints
- Inventory and stock management
- Receiving and processing payments
More training information
- Apprentices will attend block training (Monday–Wednesday) at the state-of-the-art Kia Academy in Derby
- Hotel accommodation is provided to apprentices travelling to Derby, and the cost is funded by the employer. Meaning apprentices will not be required to cover the costs of travel or accommodation during their stay
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 or C and above)
- Maths (grade 4 or C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
About this employer
At Startin Group, we believe that the success of our business begins with the happiness and well-being of our staff. That’s why we focus on our employees just as much as we do on our customers, ensuring that every member of our team feels valued, supported, and empowered to thrive. We understand that a positive work environment isn’t just about the job itself—it’s about creating a culture where you’re genuinely cared for, where your voice matters, and where your growth is a priority. We invest in you with tools and resources designed to support your mental health, professional development, and day-to-day experience at work. Our dedicated mental health app provides easy access to support when you need it, recognising that your well-being is essential to your success. To ensure seamless communication across our organisation, we’ve developed an intranet where you can stay informed, share ideas, and connect with colleagues. Regular 1-1 meetings with your manager mean you’ll always know where you stand, have the chance to share your feedback, and feel supported in achieving your personal and professional goals. Our commitment to fostering a strong culture of communication and growth means that you’ll be working in an environment where collaboration is encouraged, and your contributions are genuinely appreciated. From our focus on mental health initiatives to providing ongoing development opportunities, we ensure that our employees aren’t just another number—they’re a valued part of the Startin Group family. So why not take the next step in your career and see what it’s like to work in an environment where you’re truly supported? Apply today to experience why so many of our staff choose to grow and stay with Startin Group. Your career starts here—join the Startin Group team and discover a workplace that’s dedicated to your success.
After this apprenticeship
- Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Belinda Macdonald
recruitment@skillnet.org.uk
The reference code for this apprenticeship is VAC1000345235.
Apply now
Closes in 16 days (Friday 24 October 2025 at 11:59pm)
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