Customer Service Apprentice

InXpress

Stockport (SK12 1RD)

Closes in 18 days (Monday 20 October 2025 at 11:59pm)

Posted on 1 October 2025

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Summary

We are seeking a highly motivated Customer Service Apprentice to join our logistics team. The role is responsible for providing exceptional service to clients by coordinating shipments, resolving inquiries, and ensuring smooth communication between customers, carriers, and internal departments for both domestic and international freight.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 09.00am- 17.00pm Working Hours 37.5 hours per week

37 hours 30 minutes a week

Start date

Monday 27 October 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

  • Act as the primary point of contact for customers regarding freight forwarding services
  • Handle customer inquiries, provide quotes, and manage bookings for air, ocean, and road shipments
  • Track and monitor shipments proactively, providing customers with timely updates
  • Coordinate with operations, warehouse, and carriers to ensure on-time delivery
  • Manage documentation requirements (e.g., bills of lading, commercial invoices, packing lists, customs documents)
  • Investigate and resolve service issues, claims, or billing disputes professionally
  • Support credit requests and assist with invoice clarifications
  • Build strong customer relationships and maintain high service standards
  • Ensure compliance with international trade regulations and company policies
  • Escalate issues to management as needed while ensuring effective resolution

Where you'll work

1 Park Lane
Poynton
Stockport
SK12 1RD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Work Ethic

About this employer

A family run business specialising in International and Domestic Road, Air and Sea freight.

https://gb.inxpress.com/locations/bolton/ (opens in new tab)

After this apprenticeship

  • Successfull completion of the apprenticeship could lead to a permanent post

Ask a question

The contact for this apprenticeship is:

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

The reference code for this apprenticeship is VAC1000344580.

Apply now

Closes in 18 days (Monday 20 October 2025 at 11:59pm)

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