Apprentice Customer Service Advisor

J BLOOMER H LANFORD , MARK WHEELER, MARK RYDER.

Buckingham (MK18 1JD)

Closes in 28 days (Thursday 30 October 2025 at 11:59pm)

Posted on 1 October 2025

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Summary

Work with customers over the phone and by email to offer insurance solutions for varying business and personal needs.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Insurance professional (level 4)
Hours
Monday – Friday, between 9am – 5.30pm

40 hours a week

Start date

Monday 3 November 2025

Duration

1 year 7 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Apprentice will be responsible for:

  • Processing midterm adjustments and changes to client records and policies
  • Ensuring the highest possible levels of customer service
  • Probing for gaps in cover that could leave a client open to a claim and making
  • Relevant recommendations to ensure that they are fully protected.
  • Generating leads and new business through consistent cross-selling and customer service
  • Meeting all monthly, quarterly, and annual KPIs and targets

Where you'll work

The Creamery
Brackley Road
Buckingham
MK18 1JD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIES LEARNING SOLUTIONS LIMITED

Training course

Insurance professional (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Ability to apply technical knowledge and experience to deliver positive outcomes to all stakeholders utilising appropriate policies and procedures.
  • Ability to apply legal and insurance principles, knowledge of the market structure and its processes, procedures and documentation to a range of complex situations.
  • Can proactively identify, generate and develop relationships and networks that support the role, including but not limited to internal/external/market led/professional and peer relationships. Can leverage relationships to improve the reliability of customer service based on customer feedback. Engages with and supports colleagues so that they are empowered to resolve customers issues within organisational guidelines.
  • Takes ownership for delivering in their area of responsibility. Finds ways to progress and meet commitments when issues arise, being creative where appropriate. Escalates issues and decisions where necessary. Identifies and proposes business process improvements .
  • Applies legal and regulatory requirements to work compliantly, whilst promoting a culture of treating customers fairly. Assesses whether organisational processes and procedures and those that follow them are compliant with legal and regulatory requirements.
  • Provides technical advice and support to others on complex insurance matters.

Training schedule

  • Insurance Professional Level 4 Apprenticeship
  • Level 2 Functional Skills in English and maths (if required)
  • The apprenticeship & CII training will be via Davies
  • Licenced in NFU Mutual Products (training will be office based through our inhouse learning portal)

Requirements

Essential qualifications

GCSE in:

English and maths (grade Grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

DBS Basic Check.

About this employer

Insurance & Finance

http://NFUMutual.co.uk/Buckingham (opens in new tab)

Company benefits

• Growth opportunities • Wellness programmes • Company perks • Regular social events

After this apprenticeship

Upon successful completion of the apprenticeship, you will become a permanent member of the team. 

Ask a question

The contact for this apprenticeship is:

DAVIES LEARNING SOLUTIONS LIMITED

Emma Long

Emma_long@nfumutual.co.uk

The reference code for this apprenticeship is VAC1000344503.

Apply now

Closes in 28 days (Thursday 30 October 2025 at 11:59pm)

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