Apprentice GP Receptionist
Chilwell Valley & Meadows Practice
NOTTINGHAM (NG9 4ET)
Closes in 25 days (Monday 27 October 2025 at 11:59pm)
Posted on 1 October 2025
Contents
Summary
We're looking for a reliable, enthusiastic person with a “can do” attitude to join our team. We want to hear from you if you can withstand pressurised situations, have an ability to deal with demands whilst remaining calm & courteous. In return you'll get training in all aspects of reception duties/customer services, in a friendly supportive team.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday – Friday
Rota basis between the hours of 7:45pm and 7pm
37 hours 30 minutes a week
- Start date
-
Friday 31 October 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
· Taking telephone calls
· Booking appointments
· Dealing with patients at the desk
Where you'll work
81 BRAMCOTE LANE
BEESTON
NOTTINGHAM
NG9 4ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the
workplace.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 - 9)
- Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
We are a two-site practice run by Chilwell Valley and Meadows Partnership, a partnership of 13 GP’s and an active member of Nottingham West Primary Care Network.
https://www.chilwellvalleyandmeadowspractice.co.uk/ (opens in new tab)
After this apprenticeship
If we have an opening for a position we would offer this to the applicant.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC1000343813.
Apply now
Closes in 25 days (Monday 27 October 2025 at 11:59pm)
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