Trainee Dynamics Central Service Desk Analyst Apprentice

HBP SYSTEMS LIMITED

North Lincolnshire (DN16 1BD)

Closes in 31 days (Friday 24 October 2025 at 11:59pm)

Posted on 22 September 2025

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Summary

At The HBP Group, we recruit for a variety of IT roles Join our team and leverage your technical expertise to help businesses stay secure, productive, and ahead of the curve. We are recruiting an accounts apprentice to join our busy team.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Accounts or finance assistant (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Monday 3 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role:

  • You will be part of the frontline support team
  • Helping to deliver excellent customer service while learning how to resolve technical and software queries
  • You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs
  • Collaborating with colleagues to resolve customer issues
  • Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems
  • Your AAT studies will build your knowledge of finance processes
  • This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence, and enhancing the overall customer experience

Where you'll work

Enterprise House
Woodhouse Road
Scunthorpe
North Lincolnshire
DN16 1BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MCARTHUR DEAN TRAINING LIMITED

Training course

Accounts or finance assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Record transactional data.
  • Use the organisation’s standard tools and processes to examine data to identify transactional issues such as, reconciliations and inconsistencies between invoices.
  • Recognise and rectify routine errors, escalating as necessary.
  • Plan and review accounting and finance tasks.
  • Communicate with stakeholders to deliver accurate and timely results, avoiding jargon, using language tailored to the audience and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.
  • Use finance and accounting software packages to accurately input and manage data to contribute to routine accounting tasks.
  • Handle data and digital technology in line with cyber and data security requirements, using data securely and safely, including backing up data.
  • Record transactional data.
  • Use the organisation’s standard tools and processes to examine data to identify transactional issues such as, reconciliations and inconsistencies between invoices.
  • Recognise and rectify routine errors, escalating as necessary.
  • Plan and review accounting and finance tasks.
  • Communicate with stakeholders to deliver accurate and timely results, avoiding jargon, using language tailored to the audience and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.
  • Use finance and accounting software packages to accurately input and manage data to contribute to routine accounting tasks.
  • Handle data and digital technology in line with cyber and data security requirements, using data securely and safely, including backing up data.

Training schedule

Finance/Accounts Assistant Level 2:

  • One to one Tutor Assessor support in the workplace working towards Finance/Accounts Assistant Level 2
  • Functional Skills if required

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.

Company benefits

• Free lunches • On-site parking

After this apprenticeship

So the roles this can lead too in our business –

  • Dynamics Pre-Sales
  • Dynamics Junior Consultant
  • Dynamics Support
  • Dynamics Modern Workplace

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC1000343250.

Apply now

Closes in 31 days (Friday 24 October 2025 at 11:59pm)

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