Shop Assistant Apprenticeship

BOURNE TOYS LTD

BOURNE (PE10 9EG)

Closes in 14 days (Tuesday 30 September 2025 at 11:59pm)

Posted on 16 September 2025

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Summary

We’re looking for enthusiastic, productive staff, ready to turn their hands to anything from cleaning to stock-checks, facing shelves or making a latte. Yes, we talk to customers about toys (in depth), but all staff have to muck in! We have a busy games-room at the back of our toyshop, past an open cafe, where we demonstrate games face to face.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Retailer (level 2)
Hours
● The shop is open 7 days a week ● Working times will be decided later on ● Weekends may be included ● Any breaks are unpaid

30 hours a week

Start date

Monday 13 October 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Opening/closing health and safety checks
  • Operating till
  • Cleaning
  • Barista duties, and serving food
  • Customer service
  • Shelf displays
  • Stock checks

Where you'll work

UNIT 5
THE BURGHLEY CENTRE
HEREWARD STREET
BOURNE
PE10 9EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LOCOMOTIVATION LTD.

Training course

Retailer (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.

Training schedule

All training will be carried out instore, on a weekly basis (not block release).

Requirements

Essential qualifications

GCSE in:

  • English (grade C or 4)
  • Maths (grade C or 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Number skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

Bourne Toys is a retail and leisure store. It is fundamentally a toy shop with a cafe and gaming area included. We are dedicated to bringing joy, creativity and offering a safe place to relax and have fun in our community. We like to think of ourselves as the community hub for our little town! We offer a wide range of products from baby toys to Warhammer, and Lego to card games catering to all ages. Our mission is simple: create a fun and welcoming environment so it is a treat for every customer who walks through our doors.

http://bournetoys.co.uk (opens in new tab)

After this apprenticeship

Potential to progress into and through management tiers.

Ask a question

The contact for this apprenticeship is:

LOCOMOTIVATION LTD.

Kate Gurry

Kate@bournetoys.co.uk

The reference code for this apprenticeship is VAC1000342061.

Apply now

Closes in 14 days (Tuesday 30 September 2025 at 11:59pm)

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