Administrator Apprentice
AUTOZONE LTD
BIRMINGHAM (B18 7AF)
Closes in 27 days (Sunday 12 October 2025 at 11:59pm)
Posted on 15 September 2025
Contents
Summary
This is a fantastic opportunity for a bright administrator assistant to join a continuously expanding business on a full-time basis.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
May be required to work other shifts also. To be discussed at interview.
37 hours 30 minutes a week
- Start date
-
Saturday 1 November 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering phones
- Processing orders
- Booking deliveries
- Customer service enquiries and resolutions
- Dropship account maintenance
- Sales calls and customer account management
- Excellent written and verbal communication skills
- Commitment to learn about the business and position
- Brilliant team player
- Previous experience with Sage 50 Microsoft packages including Office, Word and Excel
- Good maths and English
- Strong administration skills, a keenness to learn
- Some flexibility may occasionally be required
- Excellent telephone manner
Where you'll work
98 STEWARD STREET
BIRMINGHAM
B18 7AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH & CITY COLLEGE BIRMINGHAM
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will be working 4 days a week and on Wednesdays attend our Digbeth campus for your off the job training
More training information
Level 3 Business Administrator Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Here at Autozone... We understand the importance of traditional values, weather you would like to order your parts online, through the phone or in-store. We are here to help, weather you're a automotive wiz or a newbie, we are here to serve you and will try our hardest to help you. Whatever issue you are facing, let us help. Autozone is a family run business established over 25 years ago. We pride ourselves in providing the best service possible. We value each and every customer. With over 2000 products in stock we are able to provide you a large offering of products, in store and online. If there is a product you would like, do not hesitate and give us a call or visit the shop and we are 99% sure, we will be able to get you the part!
After this apprenticeship
- There is a potential for a full time position at the end of the apprenticeship should the position be available
Ask a question
The contact for this apprenticeship is:
SOUTH & CITY COLLEGE BIRMINGHAM
Jade Kellegher
jade.kellegher@sccb.ac.uk
The reference code for this apprenticeship is VAC1000341912.
Apply now
Closes in 27 days (Sunday 12 October 2025 at 11:59pm)
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