Apprentice Payroll Officer

University Hospitals of DERBY and Burton NHS Foundation Trust

Derby (DE24 8JE)

Closes in 16 days (Monday 8 September 2025 at 11:59pm)

Posted on 20 August 2025


Summary

The provision of an effective and efficient Payroll Service to all employees in the Trust across the whole range of professions working within the health according to specified deadlines as required by the Trust.

Training course
Payroll administrator (level 3)
Hours
Monday to Friday, 9am to 5pm

37 hours 30 minutes a week

Start date

Monday 15 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To have full knowledge of all statutory regulations, payment and calculations relating to Payroll, keeping up to date with any changes, to ensure correct payment/ deductions are made to employees in line with legal requirements
  • Action information and data provided by the Trust in electronic and manual form and in accordance with the Trust policies and procedures to ensure the provision of payment of salaries is accurate and that deadlines are achieved
  • Be responsible for paying a specific varied group of staff in order to meet A4C, M & D and Trust terms and conditions of employment
  • Liaise with external agencies such as Inland Revenue, Department of Work and Pensions, Banks, Building Societies and Solicitors to provide information as required relating to employees pay in a timely and efficient manner
  • Liaise with staff of all disciplines on matters relating to pay ensuring a high standard of customer service
  • Monitoring and input sickness, maternity, paternity etc.
  • Monitor overpayments to employees including calculation and administration
  • Dealing with underpayments including calculating payments to be made by cheque and chaps ensuring this is reclaimed in the following months
  • To participate in Drop-in Days and Staff Inductions to help employees discuss any queries they have regarding their pay
  • To work with the Trust on new IT solutions relating to pay including E-Rostering and ESR Manager Self Service
  • To undertake training with development to enable purpose to be fulfilled to highest standard
  • To undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post defined, subject to the proviso that appropriate training and support is given

Where you'll work

The Johnson Building Locomotive Way
Pride Park
Derby
DE24 8JE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EMA TRAINING LIMITED

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

The Level 3 Payroll Administrator standard is delivered in two elements; the CIPP (Chartered Institute of Payroll Professionals) knowledge units and work based projects designed by the provider, to meet employer needs.

The knowledge units outlined below are delivered via the CIPP online learning platform:

  • National Insurance
  • PAYE
  • Statutory Sick Pay (SSP)
  • Statutory Parental Leave
  • Statutory Deductions 

The last three months of the qualification will entail completing the following as part of the End Point Assessment:

  • Multiple-Choice
  • Written Report
  • Professional Discussion

Requirements

Essential qualifications

GCSE in:

GCSEs including Maths and English (grade 5/B or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Initiative
  • Non judgemental
  • Patience

About this employer

University Hospitals of Derby and Burton NHS Foundation Trust was formed on 1 July 2018, bringing together five hospital sites in Derby and Burton. Our aim is to bring together the expertise of our 12,300 staff to provide the highest quality care to patients within Derbyshire and South East Staffordshire.

https://www.uhdb.nhs.uk/ (opens in new tab)

After this apprenticeship

Opportunity for a full-time position within the team upon completion of the apprenticeship programme.

Ask a question

The contact for this apprenticeship is:

EMA TRAINING LIMITED

Apply@ematraining.co.uk

The reference code for this apprenticeship is VAC1000337772.

Apply now

Closes in 16 days (Monday 8 September 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.