Technical Internal Sales and Customer Support Apprentice
BENINCA AUTOMATION UK LTD
NEWBURY (RG14 5RL)
Closes in 17 days (Saturday 30 August 2025 at 11:59pm)
Posted on 12 August 2025
Contents
Summary
This is a great start to your career in sales–with a technical future! Looking to start your career in sales? Have an interest in electronics or machinery? Then this is the perfect opportunity. You’ll learn how to support customers, process orders, and even develop the skills to offer technical advice. Full training and support will be provided!
- Wage
-
£18,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 8.30am/9.00am - 5.00pm.
40 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you’ll do:
- Communicate with customers by phone and email, responding to enquiries and providing excellent service.
- Manage the intercom system and greet customers at the trade counter.
- Handle courier queries and delivery updates.
- Process sales orders and quotes using our sales software (SAGE).
- Provide after-sales support to ensure customers are satisfied.
- Providing support to the management team with miscellaneous administrative tasks.
Where you'll work
UNIT 4
PLENTY CLOSE
NEWBURY
RG14 5RL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST BERKSHIRE TRAINING CONSORTIUM
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will work towards the Business Administrator Standard. This will be delivered through group training once a month at our centre in Newbury and 1-1 training and review meetings.
Maths and English Functional Skills will be delivered either remotely or in person if required.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Professional
- Methodical
Other requirements
An interest in electronics/machinery would be advantageous. If you are waiting for exam results, please use predicted grades.
About this employer
About Beninca UK: Beninca UK, a satellite branch of Automatismi Benincà SpA, was formed in February 2010. With a vast amount of experience of the gate automation industry, our knowledgeable and friendly staff are always here to help. Situated in Newbury, Berkshire we are well located to serve the whole of England, Scotland and Wales with the best before and after sales service in the industry. With the backing of Beninca Group PLC based in Northern Italy we have some of the most innovative and reliable gate automation and access control products there are to offer. Our strategy is simple, we offer quality, reliable products to industry professionals but what sets us apart from our competition is our focus on customer service. Our customers are the most important aspect of our business, we are dependent on you, you are not dependent on us. We keep things simple and have the flexibility to offer the personal touch to our before and after sales service.
After this apprenticeship
Ongoing training and development are encouraged. This is a great starting point to build a technical sales career.
Ask a question
The contact for this apprenticeship is:
WEST BERKSHIRE TRAINING CONSORTIUM
Rachel Eaves
rachel@wbtc-uk.com
07922 426414
The reference code for this apprenticeship is VAC1000336701.
Apply now
Closes in 17 days (Saturday 30 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.