IT Apprenticeship
CARLTON ACADEMY TRUST
West Yorkshire (BD3 0DU)
Closes in 20 days (Monday 1 September 2025)
Posted on 30 July 2025
Contents
Summary
Join us at Carlton Academy Trust, an award‑winning multi‑academy trust built on the remarkable turnaround at Carlton Bolling. Since our founding in 2019, we’ve grown into a “World Class Trust,” supporting nine schools across Bradford and Leeds, serving nearly 5,000 pupils and employing over 980 staff—driven by our mission of “Excellence for All”
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday – Thursday 8am-4pm
Friday 8am-3.30pm
37 hours a week
- Start date
-
Tuesday 2 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist in installing, maintaining, and troubleshooting ICT systems, hardware, and peripherals (e.g. laptops, PCs, printers, and audio-visual equipment).
- Monitor and respond to IT support requests via the ticketing system (e.g. Zendesk), prioritising tasks for timely resolution.
- Support software installations, upgrades, and deployments across trust sites.
- Assist in maintaining data security, including network security and antivirus measures
- Identify and resolve common software and hardware issues.
- Monitor system backups and assist with disaster recovery processes.
- Gain experience managing Active Directory, user accounts, and permissions.
Where you'll work
Carlton Bolling Undercliffe Lane
Bradford
West Yorkshire
BD3 0DU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
About this employer
Excellence for all Welcome to Carlton Academy Trust Adrian KneeshawCEO Carlton Academy Trust is a Bradford-based Trust established in 2019, inspired by the remarkable transformation of its founding school, Carlton Bolling. Once known for its tough reputation and labelled ‘The Most Broken School in the Country’, the school was placed in Special Measures in 2014. Remarkably, by by 2017, the school had achieved an ‘Outstanding’ OFSTED rating, earned the World Class Schools Quality Mark in 2018, and was named ‘Secondary School of the Year’ at the 2019 Pearson National Teaching Awards.
Company benefits
Discounts Platform - Save up to 15% on a huge range of big name retailers, restaurants and supermarkets Employee Assistance Programme Gym Discounts GP services - Throughout their partnership Simply health, they offer 24/7 access to GP services
After this apprenticeship
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000334641.
Apply now
Closes in 20 days (Monday 1 September 2025)
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