Plumbing & Domestic Heating L3 Apprenticeship

Summary

Are you interested in a career in plumbing and just need to find a way into your specialist field? Then this role, as a Plumbing Apprentice, supporting the delivery of high-quality plumbing services across Hyde Group properties while studying to achieve your Plumbing and Domestic Level 3 Apprenticeship, could just be the opportunity for you.

Wage

£24,500 a year

Check minimum wage rates (opens in new tab)

Annual

Training course

Plumbing and domestic heating technician (level 3)

Hours

8.30am to 5.00pm, Monday to Thursday and 8.30am to 4.00pm on Friday, including one day at college at Chichester.

39 hours a week

Start date

Wednesday 27 August 2025

Duration

4 years 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Hyde Housing works across a diverse range of properties within the Hyde Group and are looking to strengthen their customer facing plumbing and domestic heating teams with enthusiastic individuals who truly know their future lies in this expert field. Supported by experienced on job mentors alongside structured learning as part of their apprenticeship, the successful candidates will learn to diagnose and carry out repairs and replacements of all domestic plumbing and heating systems, to deliver a prompt and high standard service to residents enhancing overall customer satisfaction with the Hyde Group properties.

This role focuses on developing core plumbing skills in the first two years, including installation, maintenance, and repair of domestic water and sanitation systems. Apprentices will gain hands-on experience and technical knowledge to become a competent plumbing professional.

Key Responsibilities:

Provide a professional plumbing trade services to residents ensuring internal and external work sites are adequately protected, respecting customer privacy and property and safety whilst ensuring a high level of customer service is delivered.
If responsible for a Hyde van, perform routine maintenance checks on vehicles, reporting defects, accidental damage, or loss of property in accordance with standard procedures.
Assist with maintaining and monitoring the supply, stock, and use of plumbing and heating trade materials, ensuring only quality materials are utilised for any repair work undertaken enhancing the standard level of properties and service the Hyde Group offers customers.
Exercise and promote the highest levels of duty, care, and safety within all working environments to minimise any exposure to risk for all Hyde Group employees, properties, and customers.
Communicate effectively to our residents in their homes and demonstrate excellent customer care skills.
Assist and learn, training alongside qualified gas engineers in the delivery of works such as boilers, pipework, radiators and heating systems and day to day responsive repairs maintenance.
Learn, understand, and adhere to all safe systems of work Health and Safety requirements, policies, risk management guidelines to always ensure safe working procedures. Always wearing personal protective equipment (PPE).
Ensure any tools or machinery are operated following approved safety instructions/regulations. Report any accidents occurring or dangerous incidents and near misses promptly to both Health & Safety and other relevant Managers.
Report any accidents occurring or dangerous incidents promptly to both Health & Safety and other relevant Managers.
Demonstrate appropriate behaviours to ensure that an excellent service delivery is maintained in all aspects of the role.
Demonstrating professional representation of the company through appropriate professional behaviours.
Apply all knowledge, behaviours and skill attributes being achieved during the apprenticeship to your role at work.
Adhere to all Hyde Groups policies and procedures.

Where you'll work

30 Park Street
--
London
--
SE1 9EQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Plumbing and domestic heating technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Operate in a safe working manner by adhering to health and safety legislation, approved codes of practice and guidance and applying safe working practices.
Carry out and apply the common processes and techniques used in the installation and test of plumbing and domestic heating systems (cold water, hot water, central heating and sanitary appliances and pipework).
Carry out and apply the common processes and techniques used in the installation and test of rainwater systems.
Plan tasks within plumbing and domestic heating systems industry.
Identify and document hazards for the plumbing and domestic heating systems work. Apply control measures.
Carry out commission and handover procedures and techniques on plumbing and domestic heating systems (cold water, hot water, central heating, sanitary appliances, and rainwater).
Install, test, and commission, electrical and electrical control systems applicable to plumbing and domestic heating systems.
Perform routine service, maintenance, fault diagnosis and rectification procedures and techniques on the non-electrical components of plumbing and domestic heating systems.
Perform routine service, maintenance, fault diagnosis and rectification procedures and techniques on electrical and electrical control systems applicable to plumbing and domestic heating systems including industry safe isolation procedures.
Decommission plumbing and domestic heating systems.
Decommission electrical and electrical control systems applicable to plumbing and domestic heating systems.
Plan, size and select cold and hot systems to meet customer’s needs in accordance with manufacturers guidance, regulatory requirements and industry recognised standards and procedures.
Plan, size and select domestic heating and rainwater systems to meet customers' needs in accordance with manufacturers' guidance, regulatory requirements and industry recognised standards and procedures.
Carry out and apply the common installation processes and techniques used in the installation and maintenance of natural gas systems (up to 35mm R1¼) and natural gas fired hot water and central heating appliances (up to 70kW net heat input) in the workplace.
Install, purge, test, commission and handover low pressure natural gas systems (up to 35mm R1¼) and natural gas fired hot water and central heating appliances (up to 70kW net heat input).
Perform routine service, maintenance, fault diagnosis and rectification procedures and techniques on low pressure Natural Gas systems (up to 35mm R1¼) and Natural Gas fired hot water and central heating appliances (up to 70kW net heat input).
Decommission (including disconnection and dismantling) low pressure Natural Gas systems (up to 35mm R1¼) and Natural Gas fired hot water and central heating appliances (up to 70kW net heat input).
Plan, size and select low pressure Natural Gas systems (up to 35mm R1¼) and Natural Gas fired hot water and central heating appliances (up to 70kW net heat input).
Carry out and apply the common processes and techniques used in the installation of air source heat pump (non-refrigerant circuits) systems.
Carry out and apply the common processes and techniques used in the installation of solar thermal systems.
Test, commission and handover air source heat pump (non-refrigerant circuits) systems.
Test, commission and handover solar thermal systems.
Perform routine service, maintenance, fault diagnosis and rectification procedures and techniques on air source heat pump (non-refrigerant circuits) systems.
Perform routine service, maintenance, fault diagnosis and rectification procedures and techniques on solar thermal systems.
Decommission (including disconnection and dismantling) air source heat pump (non-refrigerant circuits) systems.
Decommission (including disconnection and dismantling) solar thermal systems.
Plan, size and select air source heat pump (non-refrigerant circuits) systems.
Plan, size and select solar thermal systems.
Carry out and apply the common processes and techniques used in the installation of plumbing (above 28mm) and non-domestic plumbing pipework.
Carry out and apply the common processes and techniques used in the installation of plumbing (above 28mm) and non-domestic plumbing systems and appliances (cold water systems, hot water systems, sanitary appliances and pipework systems and rainwater systems).
Test, commission and handover plumbing pipework (above 28mm) and non-domestic plumbing systems and appliances in the workplace. (cold water systems and sanitary appliances and pipework systems).
Perform routine service, maintenance, fault diagnosis and rectification procedures and techniques on plumbing (above 28mm) and non-domestic plumbing systems and appliances.
Decommission (including disconnection and dismantling) plumbing (above 28mm) and non-domestic plumbing systems and appliances.
Operate in a safe working manner by adhering to health and safety legislation, approved codes of practice and guidance and applying safe working practices.
Carry out and apply the common processes and techniques used in the installation and test of plumbing and domestic heating systems (cold water, hot water, central heating and sanitary appliances and pipework).
Carry out and apply the common processes and techniques used in the installation and test of rainwater systems.
Plan tasks within plumbing and domestic heating systems industry.
Identify and document hazards for the plumbing and domestic heating systems work. Apply control measures.
Carry out commission and handover procedures and techniques on plumbing and domestic heating systems (cold water, hot water, central heating, sanitary appliances, and rainwater).
Install, test, and commission, electrical and electrical control systems applicable to plumbing and domestic heating systems.
Perform routine service, maintenance, fault diagnosis and rectification procedures and techniques on the non-electrical components of plumbing and domestic heating systems.
Perform routine service, maintenance, fault diagnosis and rectification procedures and techniques on electrical and electrical control systems applicable to plumbing and domestic heating systems including industry safe isolation procedures.
Decommission plumbing and domestic heating systems.
Decommission electrical and electrical control systems applicable to plumbing and domestic heating systems.
Plan, size and select cold and hot systems to meet customer’s needs in accordance with manufacturers guidance, regulatory requirements and industry recognised standards and procedures.
Plan, size and select domestic heating and rainwater systems to meet customers' needs in accordance with manufacturers' guidance, regulatory requirements and industry recognised standards and procedures.

Your training plan

Plumbing & Domestic Heating Level 3 Apprenticeship.
On the job mentoring with experienced colleagues.

Requirements

Desirable qualifications

GCSE in:

Maths (grade 9-4)
English (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Problem-Solving Skills
Attention to Detail
Adhers to safety protocols
Accident Prevention
Health & Safety Aware
Follows instructions
Excellent communication
Interpersonal skills
Works collaboratively
Team player
Time Efficient
Results driven
Meets deadlines
Willingness to learn
Adaptable
Flexible in approach
Customer Service Aware
Conscientious learner
Proactive
Respectful of others
Understands diversity
Genuine interest in plumbing

Other requirements

Apprenticeships with Hyde Housing involve working in customers’ homes, so applicants would need to possess social skills and strong understanding of customer satisfaction. Our customers cover a wide diversified range of all ages and needs. This role would be based out of the Havant Office and cover areas up to one driving distance from the office address. A driving license would be an advantage although not essential. Drivers may progress onto driving company vans in year 2 if suitable. Non-drivers would need to travel to the Havant office for collection in the mornings. There are 2 positions available, and the successful candidates will undergo initial assessment at the start of their role. This apprenticeship is for 4.5-year apprenticeship including end point assessment. You MUST BE free from full time education to be eligible to apply for an apprenticeship. -You MUST BE resident in the UK for a minimum of 3 years prior to the start of learning and have work authorisation for the UK. -You MUST BE resident in the area local to the apprenticeship opportunity or be prepared to relocate in time to start employment and study. -You MUST BE committed to completing the full apprenticeship Questions: - Please tell us why you are interested in becoming a plumber? - Why do you feel you are suitable for this apprenticeship? - Please tell us your experience of dealing directly with customers?

About this company

Hyde Housing is part of the Hyde Group, a collection of organisations committed to providing great homes, services, and supporting the communities we serve. Together, we own or manage around 125,000 homes, making us one of the largest and most diverse housing and community services providers in the country.

After this apprenticeship

Although not guaranteed, for the right candidate, on successful completion of their apprenticeship there will be prospects of moving into an improvers’ role at the end of an apprenticeship.

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