IT Field Support & Cabling Apprentice
ELMDALE MAINTENANCE LTD
ALDERMASTON (RG7 8EN)
Closes in 16 days (Monday 30 June 2025 at 11:59pm)
Posted on 12 June 2025
Contents
Summary
Elmdale Maintenance are looking for an apprentice who has a genuine interest in IT to train as a Technician to support the team in installations, cabling, CCTV, door entry, Sign in applications. The apprentice will also be trained in IT configuration, maintenance & support. Must be happy to work outside in all weathers & working at height.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 9am to 5.30pm with 30 minute break
40 hours a week
- Start date
-
Monday 21 July 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assisting field engineers on customer sites with installations of networks, WiFi, CCTV, VOIP phone systems, door entry systems etc.;
- Assisting with technical project work;
- Using initiative to learn and be up to date with the latest technologies;
- Fixing a variety of IT related equipment onsite and in the workshop;
- Supporting the team to assist with technical problems;
- Working with customers in identifying I.T. problems and advising on solutions;
- Logging and keeping records of customer queries and quotations;
- Working with team members to meet deadlines;
- Performing office tasks such as checking and accepting deliveries;
- Performing administration tasks;
Where you'll work
UNIT 4-5
BACCHUS HOUSE
CALLEVA PARK
ALDERMASTON
RG7 8EN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WEST BERKSHIRE TRAINING CONSORTIUM
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- Training will be one day a month, delivered both on-site & at our training centre.
- Monthly on-to-one training & review meeting
- Functional Skills English & maths (if required) delivered remotely or in person / in a group or one-to-one session
More training information
Elmdale Maintenance encourages on-going training & personal development.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Team working
- Good time keeping
- Willing to learn
- Happy with outside work
- Happy to work at height
About this company
Elmdale Maintenance Ltd is one of the most respected & well established suppliers of digital colour photocopiers, printers & document management solutions in the south, with unrivalled reputation for customer service.
After this apprenticeship
The successful candidate will be provided with ongoing in-house training & opportunities for personal development are encouraged.
Ask a question
The contact for this apprenticeship is:
WEST BERKSHIRE TRAINING CONSORTIUM
Rachel Eaves
Rachel@wbtc-uk.com
07922 426414
The reference code for this apprenticeship is VAC1000325656.
Apply now
Closes in 16 days (Monday 30 June 2025 at 11:59pm)
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