Level 2 Customer Service Practitioner Apprentice (Manchester)

Summary

An incredible opportunity to join the UK's largest drinks distributor! In this role you will be working closely with team leaders and managers to ensure all customer's enquiries and internal duties are handled in a professional and efficient manner while undertaking day-to-day operations requirements, ensuring they are met.

Wage

£14,722.50 a year

Check minimum wage rates (opens in new tab)

Performance salary increase after 6 months

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, between 9.00am to 5.00pm.

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
Focus on effective customer account management, aiming to increase the company’s customer base and develop long-term collaborative relationships.
Maintain up-to-date product and industry knowledge
Use creative marketing materials to promote products, depot events.
Develop long-term collaborative relationships with customers
Process sales for customers
Provide information to callers
General administrative and clerical support
Data entry

Where you'll work

LWC Drinks LTD
Greengate Industrial Estate, Greenside Way
Middleton
Greater Manchester
M24 1SW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in English and maths if required
End point assessment
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
20% Off-the-job training

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Patience

About this company

At the heart of your community since 1979, we know a thing or two about what it takes to be your local. We strive to achieve our core values of providing customers with quality service and uncontested value. Dorbiere is proud to operate 40 pubs, boasting a selection of community pubs, country inns and student bars throughout the Northeast, Northwest and the Midlands.

After this apprenticeship

Possible employment with the company for the right candidate.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Natalie Marchewka

natalie.marchewka@novatraining.co.uk

The reference code for this apprenticeship is VAC1000322832.

Apply now

Closes in 9 days (Thursday 17 July 2025 at 11:59pm)

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