Receptionist/Administrator Apprentice
Grovehurst Surgery
KENT (ME10 2ST)
Closes in 3 days (Sunday 15 June 2025 at 11:59pm)
Posted on 19 May 2025
Contents
Summary
Are you a hardworking, enthusiastic and dedicated individual looking to kickstart your career in healthcare administration? Join our friendly team at Grovehurst Surgery as a Receptionist / Administration Apprentice.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
The working hours can be 8am – 4pm or 9am – 5pm with an hours lunch.
37 hours 30 minutes a week
- Start date
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Tuesday 1 July 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Receptionist/Administrator, you will play a vital role in ensuring the smooth operation of our practice. This is a fantastic opportunity to gain valuable experience in a supportive environment while working towards a recognised qualification:
Greet and assist patients with a friendly and professional manner.
Key Responsibilities
- Answering phone calls and managing appointment bookings
- Handling patient records and ensuring accurate data entry
- Providing administrative support to clinical and non-clinical staff
- Maintaining a clean and organised reception area
What We Offer:
- A supportive and friendly work environment
- Comprehensive training and development opportunities
- A chance to work with experienced professionals in a healthcare setting
Where you'll work
JOHN GOODHEW MEDICAL CENTRE
GROVEHURST RD
KEMSLEY SITTINGBOURNE
KENT
ME10 2ST
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
IPS INTERNATIONAL LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management. The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the apprentice. This will allow them to develop skills and progress the building of the apprentice portfolio to prepare the learner for End Point Assessment
- Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the standard
- Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard
Requirements
Essential qualifications
GCSE or equivalent in:
Maths and English (grade 4)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Interpersonal Skills
- Positive Attitude
- Hard working
Other requirements
Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules. NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company. **If you are unsuccessful, you will be automatically added to our Talentpool list where future vacancies will be sent to you. If you would like to opt out of this mailing list please select unsubscribe in the email.**
About this company
We are a General Practitioners, who provide the best possible healthcare to all of our patient groups in an inclusive, caring environment and to treat all of our patients with dignity, respect, compassion and empathy.
After this apprenticeship
- Upon successful completion of the apprenticeship, you will gain a wide range of skills and expertise in different areas of primary care
- Also opportunities to specialise in areas of interest
Ask a question
The contact for this apprenticeship is:
IPS INTERNATIONAL LIMITED
Mandy Rai
mandyrai@ips-international.com
01634298808
The reference code for this apprenticeship is VAC1000321406.
Apply now
Closes in 3 days (Sunday 15 June 2025 at 11:59pm)
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