Apprentice Administrator - Medway
AUSTEN ALLEN HEALTHCARE LTD
Rochester (ME2 4AB)
Closes on Tuesday 15 July 2025
Posted on 16 May 2025
Contents
Summary
We are looking for a motivated and enthusiastic Apprentice Administrator to join our dedicated team. This is an excellent opportunity for someone looking to start a career in business administration in the care sector. You will gain hands-on experience in a supportive office environment while working towards a nationally recognised qualification.
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday: 9:00 am - 5:00 pm
1-hour (unpaid break)
35 hours a week
- Start date
-
Friday 1 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Administrator at Austen Allen Homecare, you will be a vital part of our day-to-day office operations, playing a key role in helping our care services run smoothly and efficiently. This hands-on role offers the opportunity to gain valuable real-world experience in a busy office environment while working towards a nationally recognised Business Administration qualification.
You’ll be based at our office, supporting various departments, including Coordination, Training, Management, and HR. At the same time, you'll learn core administrative skills and contribute to the smooth running of the business. Each day will be different, offering new challenges and learning opportunities.
A Typical Day or Week Might Include:
- Answering and Directing Phone Calls: You’ll be the first point of contact for many callers, handling queries or directing them to the right person in a friendly and professional manner
- Meeting and Greeting Visitors: You’ll welcome visitors to the office, providing assistance and ensuring they feel comfortable and supported
- Communications: You will review and respond to emails, assist with written correspondence, and ensure that messages are forwarded to the appropriate teams
- Data Entry and Record Keeping: You'll help keep both client and staff records up to date by accurately entering information into our systems and ensuring that databases and spreadsheets are properly maintained
- Document Management: You’ll be involved in preparing letters, forms, reports, and other documents, as well as handling tasks such as photocopying, scanning, and printing
- Office Organisation: Maintaining communal areas, such as the reception or meeting rooms, in a tidy and well-stocked condition will be part of your routine, helping to create a welcoming and efficient workplace
- Supporting Meetings and Audits: You may assist in preparing for internal meetings, compiling documentation for audits, and supporting broader compliance tasks
- Administrative Support: You’ll work alongside different departments to support various administrative needs
- Confidentiality and Compliance: As you grow into the role, you’ll learn how to handle sensitive information with care and adhere to GDPR and company policies
- Learning and Development: You’ll have protected time for training, coursework, and mentoring, receiving guidance from supervisors and team members to help you meet your apprenticeship goals
- This role is ideal for someone organised, proactive, and eager to learn. You will not need previous office experience, just a positive attitude, good communication skills, and the willingness to be part of a team that makes a genuine difference in people’s lives
You’ll be fully supported throughout your apprenticeship journey and have the opportunity to build a strong foundation for a long-term career in administration or within the care sector.
Where you'll work
15A High Street
Strood
Rochester
ME2 4AB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
IPS INTERNATIONAL LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management. The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.
Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard.
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4/C and above)Desirable qualifications
GCSE in:
ICT or Business Studies (grade 4/C and above)Other in:
Maths and English (grade Pass if GCSEs not achieved.)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Interpersonal Skills
- Reliable
- Time Management
- Enthusiastic
- Motivated
- Willing to learn
Other requirements
Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules. NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company. **If you are unsuccessful, you will be automatically added to our Talentpool list where future vacancies will be sent to you. If you would like to opt out of this mailing list please select unsubscribe in the email.**
About this company
Austen Allen Homecare is a trusted and compassionate provider of domiciliary care services, dedicated to supporting individuals in living independently within the comfort of their own homes. With a strong reputation for excellence, we deliver person-centred care that respects the dignity, preferences, and unique needs of each client. Founded on the principles of reliability, empathy, and professionalism, Austen Allen Homecare offers a wide range of services, including personal care, companionship, medication assistance, and support with daily living activities. Our team of highly trained and committed carers work closely with clients and their families to ensure the highest standard of care is maintained. As an employer, Austen Allen Homecare values its staff as its greatest asset. We are committed to providing ongoing training, career development opportunities, and a supportive working environment where every team member feels respected and empowered. Joining our team means becoming part of a compassionate community focused on making a real difference in people's lives every day.
After this apprenticeship
Upon successful completion of the apprenticeship, there may be the opportunity to progress into a permanent administrative role within Austen Allen Homecare.
You may also be considered for advancement into specialist areas depending on your interests and performance.
This apprenticeship provides a strong foundation for long-term career growth in administration, offering valuable experience that is transferable across a wide range of industries.
Ask a question
The contact for this apprenticeship is:
IPS INTERNATIONAL LIMITED
Mandy Rai
mandyrai@ips-international.com
01634298808
The reference code for this apprenticeship is VAC1000320245.
Apply now
Closes on Tuesday 15 July 2025
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