Office Administrator Apprentice

Summary

Barry Cook and Peter McGraynor formed BAPP in 1972, a family run business with big ideas and high aspirations. Building strong foundations paved the way for a remarkable success story that now sees BAPP supply job sites from Barnsley to Dubai.

Wage

£16,021.20 a year

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Training course

Customer service practitioner (level 2)

Hours

Monday-Thursday, 8.00am - 5.00pm and Friday, 8.00am - 4.30pm

39 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job Overview:

Assisting in day-to-day administrative tasks (training provided)
Document control and creation (training provided)
Assisting with customer queries (training provided)
Further quality assurance/quality control role progression going forward (training provided)

Key Responsibilities:

Document Control: Assist in maintaining documentation throughout the BAPP network (training provided)
Administration: General administrative tasks (training provided)

Where you'll work

UNIT 15
DARTON BUSINESS PARK
DARTON BARNSLEY
SOUTH YORKSHIRE
S75 5QX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BARNSLEY COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Delivery to be completed on site and off the job training either at Barnsley College or your place of work
Student to complete a Customer Service level 2 Apprenticeship

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Presentation skills
Administrative skills
Team working
Initiative

About this company

Barry Cook and Peter McGraynor formed BAPP in 1972, a family run business with big ideas and high aspirations. Building strong foundations paved the way for a remarkable success story that now sees BAPP supply job sites from Barnsley to Dubai.

Company benefits

Health Scheme

After this apprenticeship

Fulltime employment beyond apprenticeship and possibility of career progression

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