Reception & Administration Apprentice (Punjabi & Urdu Speaking)

Summary

We are seeking a friendly, organised, and professional GP Receptionist to join our team at City Health Centre. As the first point of contact for patients, you will play a vital role in ensuring the smooth running of the practice and providing exceptional patient care. The role involves a mix of administrative and customer service duties.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Your rota will be worked out between these days and times, Monday–Friday, between 8.00am and 6.30pm. There will also be some Saturdays to be worked.

30 hours a week

Start date

Tuesday 13 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities:

Patient Interaction:

Greet patients and visitors in a professional and courteous manner
Answer telephone calls promptly, handle queries, and direct calls appropriately
Assist patients with booking, rescheduling, or cancelling appointments using the practice’s booking system
Provide information about the practice’s services and policies

Administrative Duties:

Manage patient records, ensuring accurate and secure data entry and maintenance
Handle incoming and outgoing correspondence, including emails and post
Process prescription requests according to the practice’s protocols
Register new patients and update existing patient records as required

Team Support:

Work collaboratively with GPs, nurses, and other practice staff to ensure smooth operations
Support clinical staff with administrative tasks as needed

Compliance:

Maintain confidentiality and comply with GDPR and practice policies
Follow health and safety regulations and infection control guidelines

Where you’ll work

City Health Centre
449 City Road
Birmingham
B17 8LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
End Point Assessment
Work-Based Training
2-3 hour tutor session every month

Requirements

Essential qualifications

GCSE in:

Mathematics & English (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Empathy
Interpersonal
Work under pressure
manage busy workload
Friendly & approachable
professional manner
Reliable & punctual
Independent
Compassionate

About this company

City Health Centre aims to provide a high standard of medical care in a friendly, efficient and professional manner. The staff work together as a team of healthcare professionals with the support of community staff and other organisations. The premises provide for three clinical rooms with a pleasant waiting area with easy access for disabled patients.

http://cityhealthcentre.org.uk (opens in new tab)

After this apprenticeship

Progression is possible for the right candidate upon successful completion of this apprenticeship

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Marie Narborough

Linsay.Narborough@intecbusinesscolleges.co.uk

01788514276

The reference code for this apprenticeship is VAC1000315403.

Apply now

Closes in 15 days (Monday 12 May 2025 at 11:59pm)

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