Trade Counter Apprentice - BURY ST EDMUNDS
WILCO MOTOR SPARES LIMITED
Saint Edmunds (IP32 7DX)
Closes in 7 days (Tuesday 8 July 2025 at 11:59pm)
Posted on 11 April 2025
Contents
Summary
This vacancy involves all aspects dealing with a huge range of car parts and accessories for customers and suppliers.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Trade supplier (level 2)
- Hours
-
Monday - Saturday, 8.30am - 5.30pm. Day off in week if working a Saturday. Must be flexible to work Saturdays.
1 hour lunch break.
£7.55 from April 1st 2025.
37 hours 30 minutes a week
- Start date
-
Wednesday 9 July 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Serving customers with products
- Dealing with customer sales at the trade counter
- Communicating with internal and external customers
- Dealing with stock control and dispatch
- Taking delivery of goods involving basic administration
- Learning and gaining knowledge of products
- Processing customer orders
- Liaising with suppliers and manufacturers
- General cleanliness and maintenance of stores
- Any duties as required by your supervisor/manager
Where you'll work
Morton Hall, 7 Greyfriars Road,
Bury
Saint Edmunds
IP32 7DX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
STAFF SELECT LTD
Your training course
Trade supplier (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
- Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
- specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
- specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
- specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
- trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
- trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
- trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
- trade counter and telesales services: applying basic merchandising techniques used within the business.
- trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
- trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
- trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
- trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
- key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
- key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
- key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
- technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
- legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
- legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
- legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
- personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
- personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
- personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
- personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
- personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Your training plan
- Trade Supplier L2 qualification
- Functional skills in maths and English if required
- 20% off-the-job training (minimum 6 hours weekly)
- End Point Assessment (EPA)
More training information
No day release required.
Requirements
Desirable qualifications
GCSE or equivalent in:
Maths and English (grade 4)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
Wilco Motor Spares are located in various locations within the Norwich, Norfolk area. As a family run business for over 30 years, we have thousands of happy customers who return to us for all requirement for products for motor spares. Offering a great service and affordability.
After this apprenticeship
- Possible employment with the company for the right candidate
- Progression routes to further industry training
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Carolyn Marson
carolyn.marson@novatraining.co.uk
07534486764
The reference code for this apprenticeship is VAC1000315185.
Apply now
Closes in 7 days (Tuesday 8 July 2025 at 11:59pm)
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