Apprentice School Admin Assistant

Summary

Under the direction/instruction of senior staff: provide general admin & reception support at Abbey Hill Academy. You will join, and be supported by, a team of administration colleagues dedicated to providing high-quality and efficient administrative services, who are experienced in supporting colleagues through the apprenticeship process.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, hours to be confirmed. Term time only plus 5 PD days.

37 hours a week

Start date

Monday 19 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Postholders working to this job description may undertake any of the following main duties and responsibilities:

To deal with enquiries by telephone and face to face, and ensure that they are dealt with effectively and efficiently e.g. answering routine queries and taking messages where appropriate
Overseeing the correct operation of the telephone network
To ensure that visitors to the school are received courteously and punctually whilst observing the appropriate security procedures
Dealing with enquiries from staff and pupils as appropriate
Routine photocopying and document collation
Undertaking a variety of clerical duties including filing
Provide cover/assistance to other members of staff as required
To safeguard and promote the welfare of children with whom you come into contact, including adhering to all specified procedures
To carry out your duties with full regard to the Trust’s Equality Policy
To comply with Health and Safety policies, organisation's statements and procedures, report any incidents/accidents/hazards and take a proactive approach to health and safety matters to protect both yourself and others

Any other duties of a similar nature related to the post which may be required from time to time.

Where you’ll work

Abbey Hill Academy Ketton Road
Stockton-On-Tees
TS19 8BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration at Stockton Riverside College
Functional Skills maths and English, if required

More training information

This apprenticeship will be all on-the-job with the employer, you won't need to attend college.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

GCSE in:

Any subjects x5 (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Team working
Knowledge of Data protection
Confidentiality
Able to relate to children
Accurate
IT literate
Motivated
Willing to complete training
Emotional resilience

Other requirements

The successful applicant will be subject to relevant vetting checks, including a satisfactory DBS check before an offer of appointment is confirmed. Following the appointment, the employee will be subject to re-checking as required from time to time by the trust. There also may be some flexibility around hours per week for the right candidate.

About this company

Abbey Hill Academy is a kind and welcoming place. Pupils are safe and happy and enjoy coming to school. Staff know the pupils well. Relationships are positive. Pupils know there are trusted adults who will support them to learn and keep them safe." "Sixth-form students get precisely the right support to help them to get ready for when they leave school. Knowledgeable staff, impartial careers advice and a work-experience and volunteer programme support students to decide what they want to do when they leave school." (Ofsted January 2020) Each student follows one of our four 'Pathway' curriculum models to meet their individual needs. These pathways support students with profound multiple learning difficulties, severe learning difficulties, moderate learning difficulties and autism. The curriculum pathways ensure that all students study the essential elements of the mandatory “Post 16 Programme Offer", preparing them for adulthood and further independence. Talented, committed and dedicated staff work extremely hard to ensure that the individual needs of each student are met. The Sixth Form Building is purpose-built and provides a superb learning environment where all students feel safe and happy.

https://abbeyhillsixth.horizonstrust.org.uk/ (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436 795883

The reference code for this apprenticeship is VAC1000305446.

Apply now

Closes in 12 days (Sunday 11 May 2025 at 11:59pm)

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