Business Administration Apprentice RTA MORTGAGE & FINANCIAL SERVICES LTD

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

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Closing date: 02 Aug 2024

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    19 Aug 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000255244

  • Positions

    1 available

What you will do in your working day

  • To maintain all Customer records and documentation.
  • To maintain online customer records accurately.
  • To help with production and collation of data.
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails.
  • Liaise with clients, Banks, Solicitors and Estate Agents to assist with progressing mortgage applications.
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy and Code on Business Conduct and Behaviour.
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

The training you will be getting

Working towards completing level 3 Business Administration Apprenticeship Standard. Work based learning with monthly workshops at Hertford Regional College.

What to expect at the end of your apprenticeship

There will be opportunities for progression and a permanent position subject to performance and availability at the time.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Adaptable

Qualifications

GCSE or equivalent English (Grade A*-C (9-4)) Essential
GCSE or equivalent Maths (Grade A*-C (9-4)) Essential

Things to consider

Long periods on the computer. Dress code is business attire.

About the employer

The company offers mortgage advice and arranges mortgages as an intermediary between clients and mortgage lenders. Also arrange Life Insurance and related products. On a day to day basis there are between 3 and 7 staff on site in an office on Ware High Street.

Employer

RTA MORTGAGE & FINANCIAL SERVICES LTD

Address

52A HIGH STREET

WARE

SG12 9BZ

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

The Apprenticeship Team

apprenticeship@hrc.ac.uk

01992411572

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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