Customer service apprenticeship FURROWS LIMITED

Customer Service is a unique sector that gives Apprentices knowledge, valuable in almost every career path, growing your confidence when communicating with others and gaining a wealth of experience of working under pressure. On completion, you will be a confident and self-assured worker, able to effectively handle a wide variety of situations.

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Closing date: 05 Aug 2024

Apprenticeship summary

  • Annual wage


    • Great rates of pay • Leading manufacturer training • Staff discount • Flexible working hours • Employee wellbeing services • Life assurance • Company sickness/absence pay • On-site mentor

  • Working week

    Monday to Friday, 8.30am to 5.00pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    12 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Greeting customers
  • Scheduling service appointments
  • Cataloguing customer concern and comments
  • Logging service orders and descriptions of problems and repairs
  • Translating customers concerns and problems into standard repair terminology
  • To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
  • Work alongside the service team/departments to deliver an exceptional customer

The training you will be getting

You will gain the skills, knowledge and behaviours to achieve the Level 3 Cutomer Service Specialist Apprenticeship:

  • Level 3 Customer Service Specialist qualification/ Institute for Apprenticeships and Technical Education
  • Functional skills in maths and English if required
  • This is delivered as a one day a week day release on the London Rd Campus

What to expect at the end of your apprenticeship

  • On completion of this apprenticeship, we would hope to employee you as a full time customer advisor

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Analytical skills, Team working, Non judgemental


GCSE or equivalent Maths and English (Grade C / 4 or above) Desired

About the employer

As a family started business, Furrows has grown over the years, keeping a large stock of the latest new vehicles at in their Dealerships and keeping a large selection of quality used cars and light commercial of all makes. At competitive prices with a commitment to give the customer the very best in service, this is a lovely team and fantastic employer. Even if you have not bought a vehicle from Furrows, they can look after all your motoring needs with service, accident repair, parts and tyre departments all backed with Furrows award-winning customer service covering Shropshire and the surrounding area at Shrewsbury, Telford and Oswestry.




The Shrewsbury Garage Benbow Business Park

Harlescott Lane Shrewsbury


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Jules Rhodes


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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