Ref CS07: Customer Support Coordinator Apprentice at Service Sport UK Ltd SERVICE SPORT UK LTD

ServiceSport UK is the UK’s number 1 gym equipment service and repair provider. This role involves coordinating and providing accurate SLA information, upselling and cross selling our products and services to customers and also building up the relationship with key personnel within your areas of responsibility.

Sign in to apply

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am—5pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    20 May 2024

  • Date posted

    01 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000235021

  • Positions

    1 available

What you will do in your working day

A key role designed to provide excellent customer service and account management to your designated customers. This role involves coordinating and providing accurate SLA information, upselling and cross selling our products and services to customers and also building up the relationship with key personnel within your areas of responsibility.
Daily & weekly communications with customer.
Prioritising works/jobs to meet the needs of the customer.
Coordinating works and engineers to site.
Produce monthly SLA reports for management and customer.
Update and maintain account assets register.
Establish and grow communications with all departments within the business.
Forward thinking to increase opportunities of new works.
Conform to the business code of conduct and dress code.
Attend & participate in monthly team meetings.
Comply with ServiceSport’s Quality Assurance Procedures & ensure all work undertaken complies with QMS requirements.

Service & Repair Targets

Hitting service targets set by the company for the Operations Team, this includes service renewals to ensure they are approved within at least a month before they expire.
Also bring in new service contracts. Spotting the opportunity to upsell customers from ad hoc service contracts to all-inclusive service contracts and ensure this is passed & communicated to the Commercial Manager and customer.
Keeping business plans up to date on service & repair targets and equipment and monitor your progress with the updates from accounts for the monthly, quarterly and annual targets.
Cross selling and upselling between service and equipment customers.
Ensuring customer and internal target information is accurate and set out to the correct standard.

All we require is a can do attitude, a willingness to learn, excellent time keeping, attention to detail, good communication and team work skills and the ability to follow guidelines and instructions accurately.

The training you will be getting

Customer Service Practitioner – Level 2 plus Functional Skills in English and maths if required.

This Apprenticeship is completed within the workplace. You will be assessed through written work, verbal discussion and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge. 

What to expect at the end of your apprenticeship

Full time employment for successful apprentices.

 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working

Qualifications

GCSE or equivalent Any (Grade A*-D/ 9-3) Essential
GCSE or equivalent Any (Grade A*-D/ 9-3) Essential
GCSE or equivalent English (Grade A*-D/ 9-3) Essential
GCSE or equivalent Maths (Grade A*-D/ 9-3) Essential

Things to consider

In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open. Until we receive the above, we are unable to progress your application so please monitor your emails. For more information on the NMW, please visit: https://www.gov.uk/national-minimum-wage-rates

About the employer

ServiceSport (UK) Ltd is the UK’s largest remanufacturing, servicing and supplier of the world's leading gym and fitness equipment brands. Located in the heart of Lancashire, we can customise, supply and remanufacture equipment to suit any budget and any size facility.

Employer

SERVICE SPORT UK LTD

Address

SERVICESPORT HOUSE

UNITS 1 & 2 DRUMHEAD ROAD

CHORLEY NORTH BUSINESS PARK

PR6 7BX

You must have JavaScript enabled to view a map of the location


Training

Training provider

RUNSHAW COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Charlotte Ward

ward.c@runshaw.ac.uk

01772622677

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.