Front of House Apprentice Forge Mill Tea Room

Within this role you will gain a range of skills and experience in various departments pivotal to working in the food and beverage industry. Duties will include; - Waiting on in the restaurant - Managing bookings & enquiries - Take orders & payments

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Closing date: 22 Apr 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 hours between the following times; Wednesday - 10am-3pm Thursday - 9am-4pm Friday and Saturday - 9am-8pm Sunday - 9am-4pm Exact shifts to be announced

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    06 May 2024

  • Date posted

    28 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

You will gain practical experience in the day-to-day duties involved in carrying hospitality role and waiting on, alongside this the provision of excellent customer service.

Duties within the role;

  • Waiting on in the restaurant
  • Managing bookings & enquiries
  • Take orders & payments
  • Clearing tables & re- laying
  • Handling deliveries
  • Serving drinks and hot food
  • Providing excellent customer service
  • Stock inventory
  • Restock fridges as required

The training you will be getting

  • Customer Service Practitioner Level 2
  • Functional Skills in English and Maths (Level 2) if required
  • 15 month duration

Link to Customer Service Practitioner:

  • Please note that as this is an apprenticeship standard you will be required to sit an end point assessment.

Please refer to above link for more information.

What to expect at the end of your apprenticeship

Potential opportunity for a role within the company following successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Enthusiastic


GCSE or equivalent Maths and English (Grade 9-3/ A*-D) Desired

Things to consider

Skills required: · Good communication skills · Punctual · Works well as part of a team · Customer service focused with good listening skills. · Excellent communication skills (written and verbal). · Ability to work on own initiative. · Smart, personable, confident with a professional manner.

About the employer

Freshly made and baked produce served in a Grade II listed building. Beautiful atmosphere


Forge Mill Tea Room


Forge Mill House

Mill Lane, Bestwood Village



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.