Information Communications Technician Apprentice TRW LIMITED

ZF Automotive Peterlee stands as a pioneer in automotive technology, specialising in the development of cutting-edge camera systems crucial for advanced driver-assist functionalities. Established in 1996, our facility has flourished into one of Europe's largest and most sophisticated manufacturing centres.

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Closing date: 26 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday - 8am- 4.30pm, Friday - 8am - 1.30pm

    Total hours per week: 37.50

  • Expected duration

    18 Months

  • Possible start date

    06 May 2024

  • Date posted

    26 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

As part of the IT support team, the role involves addressing customer IT queries, resolving technical issues, and ensuring smooth operation of equipment and systems. Your daily responsibilities will include:

• Receive and document customer inquiries regarding IT issues, ensuring thorough understanding and capturing all relevant details.

• Utilise troubleshooting techniques to identify and resolve faults promptly and effectively.

• Log and track all work in progress using Helpdesk Software, maintaining detailed records of issues and corresponding solutions.

• Contribute to the development and maintenance of online knowledge banks by updating information and creating Standard Operating Procedures for common IT problems.

• Perform regular maintenance and servicing of equipment such as printers, projectors, and peripherals to ensure optimal functionality.

• Take charge of setting up new equipment and upgrading existing systems, including PCs and printers, in accordance with organisational requirements.

• Provide hands-on assistance to users experiencing software-related issues, offering guidance and troubleshooting steps to resolve problems efficiently.

• Conduct basic handover training sessions on Microsoft products to empower users with essential skills for their day-to-day tasks.

• Monitor backup processes to verify data integrity and adherence to backup schedules, ensuring robust data protection measures are in place.

The training you will be getting

Full Information Communications Technician Level 3.
All Training will take place at the employers premises.

This standard aligns with the following professional recognition:

  • RITTech for 3

What to expect at the end of your apprenticeship

The possibility of full time employment on the successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Ability to research , Attention to detail , Can Do Attitude, Computer Knowledge, Customer service skills , Good communication skills , Inquisitive, Pro active, Punctual, Self Motivated, Team Player, Troubleshooting skills, Work well with others


GCSE or equivalent English (Grade 9-4 or A*-C) Essential
GCSE or equivalent Maths (Grade 9-5 or A*-B) Essential
GCSE or equivalent Science (Grade 9-4 or A*-C) Essential

Things to consider

Level 1 £15,500 Level 2 £18,500 Level 3 £21,500 The above salary increments are subject to grade and performance throughout the apprenticeship

About the employer

The ZF Peterlee plant manufactures state of the art cameras, radar systems, key automated steering components and an array of sensors for cars and trucks, technology that enables the latest vehicles to see think and act in our modern world. We manufacture on an impressive scale producing in excess of 30,000 components a day across multiple production lines.




Mill Hill

North West Industrial Estate



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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