Kia Customer Service Advisor Apprenticeship - Basingstoke SNOWS BUSINESS HOLDINGS LIMITED

Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Level 3 Apprenticeship. The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

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Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday - Friday, daytime hours. Shifts TBC.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    04 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000220329

  • Positions

    1 available

What you will do in your working day

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

  • Level 3 Customer Service Specialist Apprenticeship Standard
  • Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
  • Online training will also be provided throughout the course
  • Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

  • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Snows PEUGEOT Basingstoke is proud to provide motorists across southern England with new and used PEUGEOT cars and vans, as well as offer competitively-priced aftersales services such as routine maintenance, service plans, parts and accessories. Snows PEUGEOT in Basingstoke is also proud to be dedicated Business Centre with a specialist team to assist with company car driver and fleet solutions.

Employer

SNOWS BUSINESS HOLDINGS LIMITED

Address

Brunel Road

Houndmills

RG21 6XQ

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Ryan Douglas

Ryan.Douglas@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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