Customer Service Apprentice (35797) Homespares Ltd

As a vital part of the business, the candidate will play an integral role within the company and its growth. The majority of the role is computer-based using our house system with an e-commerce customer service software alongside.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 May 2024

Apprenticeship summary

  • Annual wage

    £15,600.00

  • Working week

    Monday to Friday, 8.30am to 5.00pm.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    20 May 2024

  • Date posted

    22 Dec 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000219758

  • Positions

    1 available

What you will do in your working day

Daily tasks will include

  • Answering customer queries within the agreed SLA
  • To source compatible parts using websites and resources available, following procedure to maintain our current level of service on various online platforms
  • Processing queries, tracking and maintaining stock feeds for a number of National accounts
  • Working closely with product / buyer

The course covers several different areas, which will build your knowledge, skills and behaviours in:

  • Business knowledge and understanding
  • Customer journey knowledge
  • Customer service culture and environment awareness
  • Providing a positive customer experience
  • Working with your customers/customer insights
  • Ownership/responsibility
  • Team working
  • Equality

The course is completed through End Point Assessment which is covered through the following components: - observation, project report, and portfolio interview. This is carried out by an independent assessor from the awarding body.

How you will be supported

  • Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role

What will happen next:

  • New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

The training you will be getting

  • Full apprenticeship training provided, working towards an Advanced Level Apprenticeship gaining a Level 3 customer service specialist qualification

What to expect at the end of your apprenticeship

  • Possible progression within the company and progression onto the next level apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Willing to learn

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

Homespares, established in 1962 sells spares, parts and accessories for your home and garden. We sell over 1 million different products, covering over 500 brands, and have some exciting plans for growth. We are looking for the right individual, who would like to build their career with us with and join the team!

Employer

Homespares Ltd

Address

Unit 4

Riverside

Bolton

BL1 8TU

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Training

Training provider

THE GROWTH COMPANY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 May 2024