Apprentice System Support Officer
Hull University Teaching Hospitals NHS Trust
Cottingham or Hull (HU3 2JZ)
Closes in 6 days (Wednesday 20 May 2026)
Posted on 8 May 2026
Contents
Summary
We are seeking an apprentice to support our wider Digital Services Deployment and Support Team, providing system access, and general day to day software support relating to our digital services, especially for our clinical and administrative processes. The role will involve working alongside an established team of digital specialists.
- Wage
-
£25,760 a year
- Training course
- Digital support technician (level 3)
- Hours
-
Monday to Friday between core office hours at our Castle Hill Hospital site, but may be required to travel to our other sites in Hull, Grimsby, Scunthorpe and Goole on a limited basis.
37 hours 30 minutes a week
- Start date
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Monday 3 August 2026
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will work with the existing System Support Team to:
- Provide system access to nominated Digital Services systems and software applications.
- Help monitor Digital Services systems to ensure efficient operation and assist in liaising with staff and suppliers.
- Support logging and management of system incidents and learn escalation processes.
- Assist the Group Integration Team and suppliers in maintaining system interfaces and resolving incidents.
- Contribute to project teams for new systems or functionality and gain experience in system configuration.
- Participate in testing cycles, assess new features and help manage system issues with suppliers.
- Support the management of product issues and risks, including tracking and training.
- Provide support to users of Digital Services and related systems.
Work with the Systems Manager to deliver customer-focused service and maintain clinical systems.
Where you'll work
Hull University Teaching Hospitals
Castle Hill or Hull Royal Infirmary
Cottingham or Hull
HU3 2JZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
The successful candidate will undertake an appropriate apprenticeship standard, delivered by QA, through distance learning platforms.
Requirements
Essential qualifications
GCSE or equivalent in:
- Any Subject (grade Grade C/4 or above)
- English (grade C/4 or above)
GCSE in:
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Non judgemental
- Patience
- Courteous
Other requirements
This apprenticeship is based at Castle Hill Hospital but may require travel to other sites if service needs require.
About this employer
Hull University Teaching Hospitals NHS Trust is a large acute NHS Trust situated in Kingston upon Hull and the East Riding of Yorkshire. We are part of the NHS Humber Health Partnership working with Northern Lincolnshire and Goole NHS Foundation Trust (NLaG) to deliver health and care to over 1m patients each year. Please note; the posts being advertised here will be based at either Hull Royal Infirmary and/or Castle Hill Hospital (Cottingham)
https://www.hull.nhs.uk/ (opens in new tab)
Company benefits
As an NHS employee, you may be eligible for additional benefits, including staff discounts, salary sacrifice schemes, and national discounts (such as Blue Light Card).
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Ideally, we wish for the candidate to apply for one of our permanent positions within the Trust upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
Hull University Teaching Hospitals NHS Trust
Sandra King
sandra.king6@nhs.net
The reference code for this apprenticeship is VAC1000212215.
Apply now
Closes in 6 days (Wednesday 20 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.