Business and Administration Apprenticeship CSI Media

We are a very a welcoming team with a warm, friendly environment. We genuinely value the contribution made by each member of our team. You will manage projects of web and software builds for some of our enterprise-level clients. You will work to deadlines, so it is imperative that you are an excellent communicator.

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Closing date: 01 Dec 2023

Apprenticeship summary

  • Annual wage


    Fresh fruit is delivered weekly for all staff to help themselves. 2x team events per year (as voted for by the team). · Casual dress. · Team Lunches to reward the team when we have completed projects. · Employee/s of the month - £50 gift.

  • Working week

    Our Office Hours are Monday – Friday 8am – 4:30pm with a 30-minute unpaid lunch break. We can look at individual hours if they couldn’t work a 40-hour week etc. We are very flexible.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    04 Dec 2023

  • Date posted

    20 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

         Provide support and guidance to less experienced members of the Project Support Team.

·         Plan project timelines, schedule internal resources, ensure that resources are on track to complete tasks and ensure they have the information & support they need to work effectively.

·         Track project costs ensuring that the project remains within the initial estimates.

·         Help to mitigate against potential blockers and resolve issues that do arise calmly and efficiently.

·         Apply firm but fair judgement in sensitive situations, for example, when a client’s requirements exceed their budget.

·         Hold frequent update calls with clients (usually via video call) to advise on the progress of tasks.

·         Keep internal resources (including Directors) updated on the progress of projects, raising any concerns and providing ideas to resolve any issues.

·         Assist in the scoping of new projects by delving deep into a client’s business challenges and technical requirements, asking the right questions to arrive at a final set of requirements and deliverables.

·         Help to ensure that clients keep on top of the latest advances in digital by effectively communicating software upgrades and the latest best practices.

·         Maximise account revenue by spotting opportunities for further design and development work, and upselling CSI’s other services.

·         Attend face-to-face meetings with clients, when required.

·         Share ideas to help improve the efficiency of the department and the wider business, and facilitate the implementation of new processes.

·         Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly.

The training you will be getting

  • The candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard in Business Administrator Level 3
  • This training will be structured and delivered by Cheshire College - South & West
  • If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject.

What to expect at the end of your apprenticeship

Potential to progress and develop through the company. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Team working, Creative, Initiative, Flexible approach to workload, Enthusiasm and willingness


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Mathematics (Grade C/4 or above) Essential
A Level or equivalent English or Business (Grade C or above) Essential

About the employer

We are a very a welcoming team with a warm, friendly environment. We genuinely value the contribution made by each member of our team. You will be encouraged to share ideas, and we will invest in your future by providing tailored training, the opportunity to complete certifications with leading software providers, quarterly development sessions, and an annual appraisal to review your progress and discuss your ambitions.


CSI Media






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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sophie Foreman


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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