Patient Liaison Apprentice CHAPEL STREET SURGERY

We are looking for 3 enthusiastic team members to work in our busy surgery. The rights candidates must be able to work both early shifts (starting from 7am) and afternoon shifts (finishing at 6.30 pm). Duties include answering calls, booking appointments and handing out results.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday: Candidates must be able to work both early shifts (starting from 7am) and afternoon shifts (finishing at 6.30 pm). Shifts TBC.

    Total hours per week: 30

  • Expected duration

    13 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    19 Jun 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What you will do in your working day

The position requires:

  • Answering calls
  • Booking appointments
  • Handing out results
  • Requesting blood tests
  • Navigating the patient to the correct path
  • Dealing with queries, scanning and matching clinical letters, answering emails.

It is important to have some IT skills and most of the job is done on the computer.

Ideally the candidate will be a driver, with the option to occasionally work from the other two locations, East Tilbury and Witham

The training you will be getting

You will achieve your Customer Service Practitioner Level 2 Apprenticeship Standard.

There are workshops that you need to attend via Zoom.

You will have a mentor for one to one tuition.

On-site training will be given to support specifics of the role.

What to expect at the end of your apprenticeship

There will be opportunities for further development and progression.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

Following the apprenticeship, all staff are employed on p/t contracts of 12 hours per week, with the opportunity to do plenty of overtime.

About the employer

Local GP surgery, that has recently had ongoing building works to develop into a modern Primary Care Centre. It is now a state-of-the-art facility that will enable the Practice to develop new services for patients, as well as improve the services they currently offer.






CM12 9LR

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Andrea Gregory

07764 969337

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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