The business admin apprentice will work closely with sales, purchasing, logistics, engineering, quality, and despatch teams. Responding to customer enquiries, generating quotations, providing sales admin support to external sales team, conducting contract reviews on purchase orders, and liaising with our offices in China and Hong Kong.

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Closing date: 19 Jun 2023

Apprenticeship summary

  • Annual wage


    Wage will differ depending on age: £5.28 (Aged 16-18 years) £7.49 (Aged 19-20 years) £10.18 (Aged 21-22 years) £10.42 (Aged 23years +)

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8:30am to 5:30pm (1hr lunch break).

    Total hours per week: 39

  • Expected duration

    18 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    15 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To maintain all customer records and documentation
  • To maintain online customer records accurately using inhouse system
  • To help with production and collation of reports for head of customer relations
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional business admin skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
  • To comply at all times with the letter and spirit of the company’s health, safety & environmental policy, equality & diversity policy and code on business conduct and behaviour
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

What training will the apprentice take and what qualification will the apprentice get at the end?

Working towards completing Level 3 Business Administrator Apprenticeship Standard. Work based learning with ad hoc attendance at Hertford Regional College for workshops.

What is the expected career progression after this apprenticeship?

There will be opportunities for progression and a permanent position subject to performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade A*-C (9-4)) Essential
GCSE or equivalent Maths (Grade A*-C (9-4)) Essential

Things to consider

This is a full – time Monday to Friday position: • Company pension • Casual dress code • Potential travel • Laptop • Regular company social events • For right candidate we would like to support candidate to progress trainee management position • Attendance at trade shows • Driving licence desirable • Free parking onsite • Long periods on the computer • Not expected to work weekends

About the employer

DK-Daleba is a global printed circuit board supplier with both UK and Asia based manufacturing supplying over 50 million PCBs to our customers each year. Our main products service markets such as Automotive, Led Lighting and Power electronics. We focus on building personal, dedicated relationships to offer the best advice and PCB solutions. We pride ourselves on the ability to adapt to the needs of both industry and individual specifications. Our experienced engineers can offer technical support and consult on complex design and manufacturing issues. We have unparalleled supply chain meaning we can accommodate unique client requirements with a variety of materials and technologies. We offer competitive pricing for small and volume production runs through cost-saving production processes. Quick turnarounds and the capacity to accommodate last minute demands are no problem and with 60 years of experience, we have the capability and know-how to deliver the right product time and time again.




Orland House

Mead lane


SG13 7AT

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Training provider



The Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

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