Customer Service Apprentice Roses Pantry

Roses Pantry is a Coffee Shop, Café and Newsagent situated in Milton Court Shopping Centre in Ravenshead. We are looking for an additional member of staff to join our growing team. As part of this role you will be working front of house, which involves dealing with customers, taking orders and taking payments.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


    Additional hours are available. Uniform will be provided. Free local car parking.

  • Working week

    Monday - Friday between 10:30 - 15:30pm - Some weekend work will be required.

    Total hours per week: 25

  • Expected duration

    15 Months

  • Possible start date

    15 Jul 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role will involve:

  • Using the point of sale till
  • Dealing with customers
  • Taking food orders
  • Using the kitchen equipment to develop your baking skills as the majority of our cakes and food are made on the premises

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service apprenticeship standard, including Functional Skills if required.

This is a work-based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

At the end of the apprenticeship there may be an opportunity to progress into a permanent role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Initiative, Friendly, Outgoing, Willing to learn


GCSE or equivalent English (Grade 9-4 / A*-C) Desired
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired

About the employer

We pride ourselves on our Fairtrade Tea and Nairobi Coffee and work with local businesses to source all our ingredients. Everything on our menu is baked and cooked in house to ensure the freshest, highest quality. On sunny days our patio is a great place for enjoying a nice cool drink or a sweet treat. On not-so-sunny days, feel free to take shelter inside where you will find plenty of comfortable seating and a friendly atmosphere with free Wi Fi and power outlets if you need it.


Roses Pantry


7 Milton Court



NG15 9BD

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Training provider



Leoni Nath

01623 900469

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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