Customer Care Apprentice GREY MATTER LEARNING LIMITED
Grey Matter Learning are themselves a training organisation, so their Apprentice will get all the mentoring and support needed to achieve their apprenticeship. The role is supporting customer with their training enquires using a ticketing system to process and respond. Tickets may be generated by email, incoming phone calls or web based chats.
Closing date: 07 Mar 2023
Apprenticeship summary
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Annual wage
£14,000.00
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Working week
Monday to Friday, 8.30am - 5.00pm / 9.00am - 5.30pm
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
13 Mar 2023
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Date posted
24 Jan 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000125935
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Positions
1 available
What will the apprentice be doing?
- Dealing with Customer queries - these could be generated by email, incoming phone calls or web based chats
- Working using a ticketed based system
- Responding to customers with information
- Liaising with colleagues to gather the correct information
- Escalating queries when required
What training will the apprentice take and what qualification will the apprentice get at the end?
- The Apprentice will work towards the Level 2 Customer Service Practitioner Standard
- This will be one day a month in-person, group training at WBTC and a monthly 1-1 with their Training Consultant. maths and English Functional Skills will be delivered if needed, either in person or remotely
What is the expected career progression after this apprenticeship?
- On-going training and development are very much encouraged
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade 3/D) Essential
Things to consider
About the employer
Employer
GREY MATTER LEARNING LIMITED
https://greymatterlearning.co.uk/
Address
Unit 32B
Kingfisher Court
Newbury
RG14 5SJ
Training
Training provider
WEST BERKSHIRE TRAINING CONSORTIUM
Contact
Rachel Eaves
07922 426414
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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