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Customer Service Advisor Apprentice SANDICLIFFE LIMITED

Sandicliffe are offering a fantastic opportunity for an Apprentice Customer Service Technician with a Parts Pathway to join their busy workshop in Leicester. Learning how to provide industry leading services to customers.

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Closing date: 15 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.00am - 5.00pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    20 Mar 2023

  • Date posted

    24 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000125894

  • Positions

    1 available

What will the apprentice be doing?

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? A dedicated pathway containing specialist training for Parts Advisor or Service Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

You will cover:

A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. A qualified apprentice will be able to:

  • Be a confident first and last point of contact with customers
  • Take customer bookings and scheduling services and repairs
  • Communicate effectively with both customers and the vehicle technicians
  • Manage customer complaints
  • Offer advice and guidance for vehicle care, warranty retention and warranty claims
  • Sales / advice for accessories and modifications
  • Collate information for CSI As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts

Once the apprenticeship is complete they will be able to:

  • Take orders from customers both face to face and over the phone
  • Maintain an ordered stock room and find parts from stock
  • Raise invoices
  • Liaise with other members of staff
  • Customers may include members of the public, service departments of dealerships, and garages
  • Advise on accessories and modifications

What training will the apprentice take and what qualification will the apprentice get at the end?

All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to 'off-the-job' training. We'll support you to understand the working hours during the recruitment process.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 

Customer Service Practitioner Level 2 apprenticeship, Functional skills available if required.

What is the expected career progression after this apprenticeship?

Possible permanent position on the completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English/Maths (Grade 4/C or above) Essential

Things to consider

The current National Minimum Wage (NMW) rate for apprentices is £4.81 per hour. This applies to 16-18 year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early This apprenticeship is work based learning therefore most of the time you will be working at the employers address. Candidate must be able to travel to the workplace according to working hours. Candidates that can drive and have a full licence are preferred. However, we are also interested in candidates that have passed their theory and are awaiting their driving test as you will need to be able to move cars around the forecourt and take customers on test drives. We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability please state this during the application process. Measures will be put in place to support you through your application and apprenticeship journey.

About the employer

We have come a long way since starting out as a small family owned garage and petrol station in Nottingham over 70 years ago. In that time our family has grown to include over 11 dealerships across the East Midlands representing Ford, Mazda, Nissan and our approved Used Cars. Whether you are looking for a new car, nearly new or used car, our dedicated team of professionals will take the time to find the right car for you at a competitive price. With ten dealerships across Nottingham, Loughborough & Leicester providing reputable aftersales, servicing and Motability vehicles. We also offer a range of Ford commercial vehicles at our Transit Centres in Nottingham & Leicester. Award-Winning for Best Customer Care, Best Customer Offers, Best Online Consumer Experience, Best Marketing and Most Environmentally Aware.

Employer

SANDICLIFFE LIMITED

Address

154 Welford Road

Leicester

LE2 6BW

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Molly

molly.poyzer@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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