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Customer Service Apprentice TOTAL REPAIR SERVICE LTD

Total Repair Service, are a Building Repair company who operate throughout Devon and Cornwall, principally repairing houses and businesses who have suffered loss or damage from fire, water or impact. We are looking to recruit a Customer service Apprentice. We're a very friendly and professional team.

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Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,400.00

    £5 per hour

  • Working week

    Monday - Friday, 08:00 - 16:30

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    28 Feb 2023

  • Date posted

    24 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000125679

  • Positions

    1 available

What will the apprentice be doing?

  • Answering all incoming telephone calls 
  • Monitor admin email 
  • Raise new job files 
  • Enter details and update information on spreadsheet 
  • Filing 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Remote learning with frequent assessor visits 

What is the expected career progression after this apprenticeship?

  • The successful candidate will have the opportunity to progress to future employment with TRS following successful completion of their Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 2) Essential
GCSE or equivalent Maths (Grade 2) Essential

Things to consider

In-house ‘job specific’ training will be provided alongside the modules of the apprenticeship.

About the employer

Total Repair Service, are a Building Repair company who operate throughout Devon and Cornwall, principally repairing houses and businesses who have suffered loss or damage from fire, water or impact. We undertake repairs such as domestic and commercial insurance repairs, and alteration and refurbishments. TRS work with many of the largest National Insurers and Building Repair Networks. Our friendly and professional approach makes the process of repair an easy and convenient experience for our clients.

Employer

TOTAL REPAIR SERVICE LTD

Address

UNIT 25

10 BELL CLOSE

NEWNHAM INDUSTRIAL ESTATE

PL7 4FD

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Training

Training provider

CITY COLLEGE PLYMOUTH

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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