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Business Administration Apprentice Home Instead Cuffley, Cheshunt & Harlow

Co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients. To support the office team with recruitment administration for carers, scheduling, care coordination, support with client queries, social media and general administration to enable the delivery of a responsive care service.

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Closing date: 13 Feb 2023

Apprenticeship summary

  • Annual wage


    An additional sum is paid to support the on-call service.

  • Working week

    Monday to Friday 9am to 4:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    22 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Responsible for all aspects of office administration activities whilst being reactive to the needs of the business
  • Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate
  • Manage correspondence by responding to emails and handling incoming and outgoing post
  • Maintain effective systems ensuring that all filing and databases are kept up to date
  • Support service delivery process including ensuring compliance and updating systems
  • Support the recruitment and pre-employment checks processes where appropriate
  • Schedule interviews and support candidate selection activities where appropriate
  • Support recruiter to process candidates through the SmartRecruiters ApplicantTracking System (ATS) in a timely manner ensuring data is accurate
  • Support office team with ensuring Carers training records are up to date on e-learning software
  • Support the office team with organising local community events
  • Coordinate CAREGiver retention activities such as newsletters, CAREGiver of the month etc
  • Support projects and IT initiatives where appropriate
  • Support with weekly audits
  • Carry out any other duties deemed necessary for the successful operation of the business
  • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
  • Be willing to cover client visits where necessary due to carer absence / sickness

What training will the apprentice take and what qualification will the apprentice get at the end?

Working towards completing Level 3 Business Administrator Apprenticeship Standard. Work based learning with monthly workshops and Hertford Regional College. 

What is the expected career progression after this apprenticeship?

There will be opportunities for progression subject to performance. The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade A* - C (9-4)) Essential
GCSE or equivalent Maths (Grade A* - C (9-4)) Essential

Things to consider

Being a driver would be highly beneficial. As a care provider we need to be ready to deal with emergencies out of office hours. The office team take it in turns to support the on-call function. The candidate would need to be willing to participate in the office on-call function one week per month once they have gained sufficient knowledge and experience of the business.

About the employer

We are a care provider that supports vulnerable members of our local community to live safely and happily at home for as long as possible. Our clients are mainly elderly people who live alone and need support with companionship, home help, personal care and medication. Our elderly community are wonderful, engaging and very interesting people who have lived through very interesting and significant moments in history. We like to get to know who they are, what they enjoy doing and how we can help them to live an enhance quality of life at home. We provide person centred and tailored care based on the client’s needs and wishes. We were established 3 years ago and currently support 30 plus clients, delivering 1000 plus hours of care per month. The office environment is friendly, warm, fun yet professional and interesting. There is never a dull moment in care. We are looking for someone who is keen to learn, ambitious and wants to share our journey of growth with us.


Home Instead Cuffley, Cheshunt & Harlow


35a High Street

Potters Bar



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Training provider



The Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

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