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Customer Service Apprentice COLOURBANK LEICESTER LTD

This is an excellent opportunity for anyone with an interest in sales. Our company has a strong team of experienced sales staff who are well established and respected by customers and the trade alike. This post would suit candidates who have an interest in learning key sales techniques and retailing to the public.

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Closing date: 06 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working days and hours to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    08 Dec 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This post would suit candidates who have an interest in learning key sales techniques and retailing to the public. Our two large stores are busy and long established.

Applicants should be able to work effectively with others, have good communication and time management skills. This is a rare and excellent opportunity to join a busy team and develop your skills in a real work environment, working alongside our team of experienced, driven and supportive colleagues.

Duties will include:

  • Selling carpet and flooring products to the public
  • Handling customer enquiries
  • Issuing quotes to customers
  • Handling payments from customers
  • Processing orders and payment information

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard:

  • Functional skills maths and English if required

What is the expected career progression after this apprenticeship?

Full-time position at the end of the Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Initiative


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Colourbank has been trading for over 30 years, and has expanded greatly in the last decade, now employing over 50 employees. As Leicestershire’s largest flooring and bed retailer, we’re well known in Leicestershire, but we also have a large online presence under different trading names.




45 Crest Rise



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Training provider



Learner Engagement Team


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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