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Administration / Customer Service Apprentice Infinite Air

Infinite Air are looking for an apprentice to work front of house meeting and greeting customers, and also carrying out administration work such as dealing with bookings and payments in their office. Level 2 customer service standard.

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Closing date: 14 Feb 2023

Apprenticeship summary

  • Annual wage

    £7,503.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and Shifts to be confirmed

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    29 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000111754

  • Positions

    1 available

What will the apprentice be doing?

Infinite Air are looking for an apprentice to work front of house meeting and greeting customers, and also carrying out administration work such as: 

  • Dealing with bookings 
  • Dealing with payments
  • Answering telephones
  • Dealing with customer queries
  • Delivering Health and Safety briefings
  • Using online computer system
  • Using email
  • Dealing with post
  • Any other duties as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam.
  • Preparation for End Point Assessment.

What is the expected career progression after this apprenticeship?

Possibility of permanent employment and going on to complete further qualifications.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4 / C and above) Desired
GCSE or equivalent Maths (Grade 4 / C and above) Desired

About the employer

Infinite Air are an amazing family fun attraction based in Belmont in Durham. They have a trampoline park, indoor football pitches, a cafe, eating area, and they hold many parties and events.

Employer

Infinite Air

Address

Infinite Air

Soccarena

Belmont Industrial Estate

DH1 1HP

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Training

Training provider

EAST DURHAM COLLEGE

Contact

Emma Norbury

emma.norbury@eastdurham.ac.uk

0191 5185587

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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